Can you sue your movers?

  Home > Ask Moving Expert > Moving Companies > Can You Sue A Mover For Negligent Damage Above The 60Pound
Can you sue a mover for negligent damage above the .60/pound?

Movers moved items into storage unit. The next day I saw they turned tables over on top of iron benches; bookshleves on top of washer/dryer and protection. i already see a lot of damage. is there protection above the .60/pound? Can I sue?

Asked by Cindy on 9/24/2013 under category Moving Companies

Rating :
  based on 2 visitor(s)    

1 Answer(s)

Jenna Farmer
Answered on 9/25/2013

Hi, thank you for visiting to find an answer to your important question. I’m very sorry to hear of your negative experience, but hopefully I can provide some information that will help you figure out what to do next.

Unfortunately, moving experiences don’t always go smoothly – between all the hauling, loading and unloading, sometimes items get damaged. The best way to protect yourself against any moving mishap is to get educated on the claims process.

Moving insurance

If you only opted for the basic insurance coverage offered by your company, the amount of damages you can recover is limited to the weight of the items, as suggested by the 60 cents per pound figure. For added protection, many people look into insurance from third-party providers for the move.

Deal with your movers directly

Above all else, you will want to have an honest conversation with your moving company – notify the company as soon as possible and inquire about specifics when it comes to handling complaints. After this, you must file a written complaint. 

According to federal regulations, movers cannot "voluntarily pay a claim … unless and until a formal claim in writing for a specified or determinable amount of money shall have been filed in accordance with the provisions of paragraph (b) of this section 49CFR370.3 – Filing of Claims." This means calling the company and lodging a verbal complaint does not hold them liable for response or resolution of said complaint. 

You can also file a claim with the Federal Motor Carrier Safety Administration, the American Moving and Storage Association, and with the Better Business Bureau.

Get prepared 

If all else fails, you may end up in small claims court. Though this isn’t an ideal end to any situation, it may be unavoidable. Be sure to have all documentation of the damages, like before and after photos, receipts for proof of value, etc.

Was this answer helpful? Leave us a comment and let us know! 

Rate this question
Average Rating :
based on 2 visitor(s)

Add Your Comments

Similar Questions as Above

Ask Moving Expert!

Ask us Categories
Moving Companies
Auto Transport
International Moving
Moving Truck Rental
Moving Labor
Self Storage

 Popular Moving Guides
  1. Local Moves
  2. Full-Service Moving Company
  3. Ten Questions to Ask a Mover
  4. The Truck Driver’s Responsibilities
  5. The Movers Responsibilities
  6. Types of Moving Agents

Moving Tips & Guides
Items Not Allowed on a Moving ...
Be sure to donate or properly dispose of any unwanted goods, and items you will not be able to transport on a commercial moving truck. Typically, movers will not move dangerous/hazardous items like chemicals or any machinery filled with gasoline, matches, explosives, ammunition aerosol cans, etc. Plants and animals will also need to be moved separately. It is not advised to put any personal documents on the moving truck like social security cards, deeds, stocks, car titles, etc.
Use Labels, Stickers and Lists
Using labels, stickers and lists will undoubtedly keep you organized during your move. Color coding each room will make unpacking your moving truck that much easier and quicker. Labeling each box’s contents will make unpacking them smoother and you won’t be opening numerous boxes to find your coffee mugs the day after you move.
Be Wary of Rogue Movers
There are numerous unlicensed and unregistered moving companies waiting to scam customers. If a company offers an unusually low estimate, asks for a large cash deposit and an unmarked truck or rental truck, they may be unregistered or unlicensed. A common scam from these companies is low-balling the estimate and then demanding a greater amount when they show up, if the customer disputes the amount, the company will often hold the customers’ items hostage until they’re paid.

© 2015 All Rights Reserved.The most user-friendly source for free moving quotes on the web.