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Horrible Customer Service
Moving Review on Economic Moving Group

Reviewed By Kayla on - 1,142 Views

Overall Review Rating
2.0
I worked with a sales rep at the beginning of May to receive an estimate for my move, planned for the beginning of June. I was in the process of doing price comparisons, and shared that with the sales rep who stated that while he could not hold that price for me, if I would just place the $680 deposit that day, it would be eligible for a full refund should I decide to cancel within three days prior to the move date and go with another company. The competing company with which I had been working called me a couple times in the following weeks to review and confirm all my details, add and remove items from my moving list, and ensure I had no questions or concerns. Due to the exemplary customer service, I decided to move forward with that company as the price estimates between that company and Economic were almost exactly the same. I reviewed the cancellation policy on my estimate contract with Economic Moving Group, and sent an email to the designated address nearly 2 weeks prior to my scheduled move date. Fast forward 2 weeks, multiple phone calls, multiple emails, and being sent to several various voicemail boxes-- I have yet to receive confirmation from anyone that my $680 deposit will be refunded despite that being the only reason I agreed to place the deposit (to hold the price estimate) in the first place. When I did finally get someone named Chris on the line 4 days prior to the move, he was agitated that I was going with a different company and stated that they were being put in a bind because the truck was already in route to my house. When I explained that I'd sent the cancellation email per the contract 2 weeks in advance, he asked me to re-forward the email to the same address and he would "see if he could work something out". He stated he would call me back by the end of the day to take care of everything, and I never heard back from him. I have called him and multiple other lines this morning with no success. I have worked with a couple different moving companies in the past, but this is by far the worst experience I have ever had. If you are looking for a company and experience to lessen the stress of a long-distance move, do not look to Economic Moving Group.

Economic Moving Group - Rating and other Move Information
 Accuracy of Estimate
 3.0
 Moving Services
 1.0
 Packing Services
 3.0
 Professionalism
 1.0

 
Origin:Tennessee
Destination:South Carolina
Quoted Price:$2,300.00

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Economic Moving Group
432 Ridge St
Newark, NJ 07104, USA

 

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