Answered by Michael E Fromm
December 19, 2016Thank you for contacting Movers.com with your question. I apologize for the circumstances you are finding yourself in.
When you're moving, there are few things as bad as encountering a less-than-professional moving company out to take advantage of its customers. Unfortunately, it's far too often that families are exploited by dishonest moving companies that are only out to make money, even if it's at the expense of innocent people.
I would first check if they are an accredited moving company with the Better Business Bureau (BBB) and the American Moving and Storage Association (AMSA). The Better Business Bureau works to ensure that companies follow a strict set of regulations regarding their practices and operations and work with consumers to resolve issues and hold companies responsible for their actions. You can contact the BBB by visiting their website You can contact AMSA by emailing your complaint to info@moving.org
There are several different government organizations that serve to regulate the moving and shipping industry and who will accept complaints for moving companies, and one of them is the Federal Motor Carrier Safety Administration (FMCSA). The FMCSA mostly regulates the safety and proper management of moving and relocation companies on the roads and makes sure that the company operates within the proper standards set for moving companies. You can file a complaint online here.
I hope this information helps. Again, I apologize for you having to deal with this.