Answered by Robert Moreschi
September 17, 2013Hi, thanks for visiting Movers.com. I'm so sorry to hear about your bad moving experience. Luckily, there are many options available for you to voice your displeasure with your moving company. Your complaint will not only help the company to improve in its areas of weakness, but it will also help other future customers receive the service that they deserve.
If you wish to file a claim, make sure that you have all of the necessary documents and paperwork that you received from the movers, like the bill of lading, the inventory list, and the item's original receipt, if possible.
There are several different government organizations that accept complaints for moving companies, and one of them is the Federal Motor Carrier Safety Administration (FMCSA). You can file a complaint online here. Also, the U.S. Department of Transportation's Office of Inspector General accepts complaints too, although you will have to email them the complaint at hotline@oig.dot.gov.
Some other useful non-government organizations that you can contact in order to file a complaint are AMSA, the American Moving and Storage Association, and the Better Business Bureau (BBB). You can contact AMSA by emailing your complaint to info@moving.org and the BBB by visiting their website here.
When you contact these organizations, remember to include all of the necessary information about the company you are filing a complaint about, including the full name of the company, the address, phone number and URL, if possible, so that the company can be easily identified and your complaint can be properly addressed.
If you're looking for additional places to voice your opinion and file a complaint against the moving company that handled your recent move, you can always visit Movers.com and fill out our easy-to-use moving review form to let the company know about your troubles and help them improve their service.
Also, visit our website to find
moving guides that will help you through every step of your moving process.
Hope this helps.