Phone estimates vs. in-house estimates
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Is it best to take an estimate over the phone or call in a relocation consultant to come to my home?

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Asked by Karen

November 21, 2012 under Others

I have several moving companies that I am trying to decide between and I want to receive estimates from them so I can compare prices, but I’m not sure if I should trust the estimates I receive over the phone. How can they give me a truly accurate quote without first seeing what I need to move? Should I have someone come to my home for an in-house estimate?

Answered by Robert Moreschi

November 28, 2012

It is not uncommon for moving companies to give you over-the-phone estimates as well as in-house estimates. Though phone estimates are usually a quicker and simpler way of getting your estimates, we would say that an in-house estimate would be the most accurate estimate. That’s because during an in-house estimate, a relocation consultant will check your moving inventory and the size of your belongings and determine the actual volume of the shipment by walking through each room of your house.

There is less room for the estimate to go wrong once the exact volume is determined by a consultant, and it is a much more precise process than having you describe your belongings over the phone.

Sometimes, movers will be able to determine if you might need a specialty mover, especially if you have a big piano or a huge grandfather clock which might not fit in their shipment.

If you are unsure about the volume and size of your belongings, it is always a good idea to request your moving company come for an in-house estimate. Make yourself familiar with the types of estimates before you sign your mover.

The other advantage of having an in-house consultation is that you get to meet the movers prior to hiring them and this can make a big impact on your decision.

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Hope this helps.

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