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What is the procedure for filing claims?

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Asked by Tiffany

November 28, 2012 under Moving Companies

I recently moved and in the process of moving, a few of my items were damaged. My belongings were covered by insurance, but Im just not sure how to go about getting compensation for the damages from my moving company. How do I file a claim?


Answered by Robert Moreschi

November 28, 2012

Before you file a claim with a moving company for lost or damaged items, make sure that you thoroughly inspect your entire shipment first. It's important to double-check your moving inventory as well, to see if the damage in question occurred during the move, or if it was already there prior to the move. This is why it's a good idea to include the condition of all your items with your moving inventory. If you do not have proof that the item was damaged during the move, your claim may be rejected.

Once you have properly assessed all of the damages and have made the decision to file a claim with the moving company, it is best to act as quickly as possible. While many moving companies will give you up to 9 months to file a claim, you are much better off starting the process as soon as you can.

When you are ready to file a claim, make sure that you have all of the necessary documents and paperwork that you received from the movers, like the bill of lading, the inventory list, and the item's original receipt, if possible.

If your move was an interstate move, then contact your moving company to file your claim. If it was not an interstate move, then you must contact your state's regulatory agency, or a similar office that handles moving insurance claims.

Did your move not go exactly as planned? Don't worry, you can voice your opinion by visiting our moving review page and letting us know all about your moving experience, whether it was good or bad.

Hope this helps.

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