1st Generation Moving and Storage

Worst Moving Experience

This company will make your move the worst possible in every imaginable aspect. I was paired with them through a brokerage company to move all of my belongings from Arkansas to NYC, and was told that they would be able to deliver everything on a specific date as I had informed them that I would be out of town for three weeks after that - they ended up arriving a full week late and I had to have a friend do my move for me since I wasn't there. Absolutely ZERO apology from the company, and the owner yelled down the phone that if I wanted to argue over the date on the contract I could lawyer up and he would have his lawyer ready. The day that they were moving my things in, I got a call that there was a "long carry" fee of $500, even though they were parked directly in front of my apartment building and had access to a reserved freight elevator that was in the lobby. By that standard, every move is a "long carry" move. Of course I was left no choice but to pay, as they had my belongings in their truck. Once I arrived home, I realized that they had lost an entire large box (I had maybe 10 boxes total being moved). I called them, and Jason told me that they would check the warehouse and ask the other moves that had been loaded in the same truck if they had my box. Over the next two weeks I called repeatedly, only to be told that it wasn't in the warehouse and that they were still checking with the other clients on the route. Finally, after AGAIN having to call instead of receiving any update from them, I was told that no other client had the box and I would have to file an insurance claim. Of course, not one single apology from the company for the fact that they lost an entire large box of my things. The contract they have you initial specifies in the fine print (my bad for not reading closer) that insurance coverage is given on a 60 cent/pound basis. So even though I had multiple items that were very valuable in the box they lost, the most I could receive as an insurance payout would be a pittance. Given the other reviews here, I am not wasting my time to file a claim because I doubt that I would ever receive my check. Absolutely do not use this company for your cross-country or local move - their ownership does not care one ounce about making your move bearable in any respect. Read more

OVERCHARGED WITH NO FURNITURE

COMPANY OVERCHARGED THOUSANDS POOR COMMUNICATION AND HELD ITEMS FOR RANSOM. HAD TO HIRE AN ATTORNEY TO RECEIVE MY ITEMS. READ OTHER REVIEWS THIS COMPANY IS HORRIBLE Read more

The move went smoothly.

They came out in a professional manner and packed up the trailer. It was a little bit over what they quoted me, but the move went smoothly. My stuff arrived even before I thought it was going to arrive. They unloaded it and did a great job. Read more

BIG MISTAKE

DON'T DON'T use this company. The claim they are professionals, they are not. They broke into locked boxes, stole a gun, jewelry, personal identification, bank checks, etc. This items were in lock boxes. Didn't live up to anything that was told to me on the phone. Also used the bait and switch costing me $500.00 more than quoted. Read more

Overall we were satified with our move.

For the most part we were satisfied. ... It got there at a reasonable time. Only had a slight issue with communication with their people just because a rep we were dealing with, I guess he quit during the process. So we were trying to communicate with him ... But everything got there, so we were satisfied. Read more

No issues, nothing to complain about.

It was good. Everything went as planned, no issues - nothing to complain about. The price was good compared to others. ... There were others that were cheaper but I looked at the quality. Read more

They packed everything so beautifully

They were very prompt and punctual, loading everything up very nicely, packed everything very nicely so that nothing would break. Pricing was reasonable. Read more