One month and eight days and almost ...
I moved on February 18th of this year. It is now March 26th and Alpha Moving and Storage has not finished the job. I moved from my apartment to a condo. The apartment was a two bed room but only one bedroom suite. The second bedroom only had a armoire it is a one piece and a night stand. No table or clothes, Only a couch, chair 4 drawer TV chest and TV in the living room. About 25 boxes,well packed and ready to go. This took them 9 hours with two men to move and unload. When they unloaded at my condo it was late in the afternoon, the armoire and night stand were going to a different address and they claimed they needed a third person. They were to pick up a China Hutch, table and bed at the second address and bring it back to my condo. They set the next Sunday date to they delivered the Armoire and night stand, the picked up the table and headboard/footboard not the rails and slats. They were 6 hours late that time. No phone call from them, knew nothing until I called , three calls. They told me at that time they would be back tomorrow to get the rails and China Cabinet. It iced on Monday, They worked on Tuesday but no contact from them. When I called, the office manger, who I had dealt with all along told me they would set it up for Thursday, then I receive a call back that the "boss" is giving them the day off so they can't come until Friday, she will call me. Yet again no call, I call and leave a message three times and finally get a call back. Days later they are supposed to bring the China Cabinet and rest of the bed. They get to the the second address and tell the person there they were not told to pick up the China Cabinet nor do they have the materials to protect it with, to pick up. They tell him if he wants to sign a wavier to release liability they will take it, that means no blankets, nothing to protect the glass, no tape, and waited on a third guy to come which took at least an hour. The three guys came to deliver the rails and slats for the bed and that was it. For two weeks I could not get a reply to calls or email. Finally when I explain I have been more than patient, I will go to the BBB and online, I get a call. She said she would call back to arrange the day and time and I still have heard nothing. She was going to give all the information to the "boss" and he would be in touch with me that day, still nothing. Now a month and 8 days from the day they started and around $700 dollars later they still haven't finished the job. This has been a nightmare to say the least.