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America Van Line

America Van LineVerified MoverVerified Mover

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3.7(18) Reviews
Accuracy of Estimate 3.8
Moving Services 3.8
Packing Services 3.4
Professionalism 3.8

55% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
Member of BBB: Yes
Is a ProMover ?: Yes
License Info: US DOT # 1619333
ICC MC # 598267
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 1/1/2001

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America Van Line Location

Address

America Van Line
11221 DOLFIELD BLVD #106
Owings MillsMD 21117 USA


Contact Info

Toll Free: 866-363-7247
Fax: 410-526-2673



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Reviews

No Photo Samuel
September 29, 2015

4.7

They took care of everything so I ...

They did everything ... The walk through was thorough ... It was pretty easy. I had my son there ... He is three year's old ... They took care of everything so I could take care of him.

Origin : Community, VA
Destination : Community, VA

No Photo Joann
July 6, 2015

They arrived late, broke my things and ...

They were supposed to arrive between eight and ten, they did not get there until 12:00. Then I was moving my stuff into my storage unit and we weren't able to get everything and they just left it sitting there out and I had to deal with it. So I wasn't very happy about that.

Origin : Catonsville, MD
Destination : Washington, DC

No Photo Anu
October 7, 2014

I was 60% satisfied with the services.

Actually, there was damage to my dryer, my washer dryer. The pricing was high, so satisfaction-wise it was not 100%.

Origin : Jefferson Manor, VA
Destination : Lewisville, TX

No Photo Eve
August 20, 2014

Lousy!

They were lousy. They weren't honest, they pulled every trick in the book on us and I'm glad the move is over. They gouged us very badly. They left a cupboard full of dishes and they knew they were there, and then they demanded cash on delivery.. they wouldn't take a check, they wouldn't take a credit card. I had to go to the bank and drain every account I had to get cash for them. I would say they were pretty lousy.

Origin : Falls Church, VA
Destination : Ankeny, IA

No Photo Amy
July 28, 2014

They broke my grandmother's table

I'm not really all that satisfied with them. It took them forever to get out here and then they broke my grandmother's antique table. They should be a little more up front about how long it would take to get your stuff from the beginning. We didn't find out that it was going to be up to 18 days until after we paid a deposit. Every time I called to find out when they thought our stuff would be here, all they could say was they don't know. They need a little bit more organization. It would have been nice to know an estimate of when they were going to be here so we could have planned a little better.

Origin : Stafford, VA
Destination : Buckeye, AZ

No Photo Anonymous
July 9, 2014

4.0

The company was good and the crew ...

The company was really good and the crew was excellent. Very friendly. I would tell my friends and family to call the company. It was a fair estimate.

Origin : Snell, VA
Destination : Pinecraft, FL

No Photo Gail
June 18, 2014

4.5

They didn't tell me upfront that it ...

I wasn't told in the beginning that it could be 7 to 10 days after my available date that it would be delivered. I thought it would be delivered that day. Not that it would have made a difference, but it would have been nice to know that up front.

Origin : Washington, DC
Destination : Raleigh, NC

No Photo Denita
February 26, 2014

5.0

Excellent staff and quick delivery

The time-frame of the delivery was good and they were on-time delivering my items. The staff was excellent and professional their price was good. It was a great experience and I would recommend them to my friends and family.

Origin : Baltimore, MD
Destination : Tampa, FL

No Photo Shana
February 25, 2014

3.2

Didn't have the proper equipment and ...

I got all my stuff and I got it on-time but there were some issues like they didn't put everything together the way they were supposed to. My bed was falling apart, I had to pull it apart myself and figure it out and the same thing with my daughter's bed. They didn't have the proper equipment to be able to get stuff in and out of the house without have to struggle so there were little dings on things like the piano. Then they said they got the piano cost and it was clearly on the sheet, but when they got there they said they didn't know about the piano and they forgot to add extra charges for the piano and they didn't have the proper equipment to move a piano with them, so there were some issues. Overall, I got my stuff but there were some frustrations. The crew was very nice, I have no complaints about them. I haven't had a chance to talk with the company since the move, I haven't had a chance to do anything except trying to get myself together in my new location, so I haven't called them to say anything about that or any of the other issues. My advice to future customers is to just check to make sure they have the equipment they're going to need in order to move your stuff.

Origin : Blacksburg, VA
Destination : Raleigh, NC

No Photo Wilson
November 18, 2013

4.5

Good job

Overall, it was very good. Their prices were competitive and it wasn't the most expensive, but it was close. I would probably use them again and recommend them to other people. It was just moving furniture and there wasn't any packing or unpacking to be done. They did a good job.

Origin : Monkton, MD
Destination : Middletown, MD

No Photo Richard
May 16, 2013

3.0

Worst experience ever

They are the worst people on earth. Don't ever do business with them. Don't recommend them and they shouldn't be on your list. They showed up two-and-half hours late. They showed up with truck that was too small. It didn't carry half of my stuff. The $1400 bill turned out to be $3000 which is more than a full price bill. They wrapped stuff with blanket and tape and called it crating and charged me 60 bucks every time they did that. They were absolutely disrespectful for me, my wife, my family and they broke multiple things in my house. I am so close to suing them. It isn't funny. If you got whatever the lowest rating you have - if you can double that in the negative. Put down is what I think of them. My advice for them - don't show up in a truck that is half the size for the inventory. And, if you do show up in a truck, tell them not to show up with their personal crap all taking 25 percent of the space on the truck. They showed up with their stuff inside the truck already. The truck was half the size too small. Any way I had to rent two U-hauls after they left to move my stuff that they should've moved.

Origin : Montclair, VA
Destination : Spotsylvania, VA

No Photo Janice
May 10, 2013

3.5

Move went well without any glitches

It was okay. They were prompt. They arrived to the location on time. While unloading furniture - they unloaded very quickly. It was a little over priced in my opinion. Yes I received all the services that I requested. Packing was done up to my satisfaction. The crew were good. They were respectable.

Origin : Owings Mills, MD
Destination : Fleetwood, NY

No Photo Toya
April 18, 2013

5.0

Prompt move

It was great. Their promptness. They were on time. The move was done in like two-and-half hours. The pricing was very reasonable for me. Yes I did receive all the services that I requested. Packing wasn't necessary. My stuff was being moved out of storage. For future customers I would say call them. The crew were professional and courteous.

Origin : Laurel, MD
Destination : Arlington, MD

No Photo Valencia
March 14, 2013

5.0

Outstanding service

Outstanding ! They did a great job. That is what they are supposed to do. Everything was fine. Everything was great. Nothing was broken. Yes price was reasonable. Yes all my belongings arrived safely at my home. No advice to their customer service. I have no complaints. For future customers I could say they are outstanding.

Origin : Walbrook, MD
Destination : Arlington, MD

No Photo Josh
February 20, 2013

4.2

Fast and effecient service

They were quick, effecient. I would say I was satisfied with everything that they have done. They make sure everything was wrapped up as far as glassware and electronics. They were just really effecient. I was really surprised to tell how quick they got everything done but also how efficient they were by keeping it all my belongings from getting damaged. I think the pricing was pretty good. I priced several companies before I decided to go with them. There was one cheaper than them but overall I think they were pretty good price. Yes I definitely would recommend them to my friends and family who will move in the future. For future customers I can say they are your right choice.

Origin : Riverside, MD
Destination : Riverside, MD

No Photo Dorothy
January 14, 2013

4.5

A smooth moving experience

Everything went fine. They were very good. The estimate and what we paid were the same. The crew was fine. They were on time. Everything went smoothly. We had everything packed before they got there. No advice for the customer service team. I thought they were good. I would recommend them.

Origin : Easton, MD
Destination : Westminster, MD

No Photo Tina
December 7, 2012

4.8

Professionals delivering excellent work

I thought the employees of the company who came to move us were excellent. They were very friendly, very sociable, worked really hard and fast. Overall was a very good experience. I thought the pricing was fair. The behaviour of crew and staff was very professional. For future customers, I can say it was an excellent experience. We didn't used packing services very much but what we used was very good.

Origin : Crownsville, MD
Destination : Lucky, PA

No Photo Sylvester
November 12, 2012

1.0

Horrible experience

At the time I received the quote we had an agreement and on the moving day, they broke the agreement by charging me $300 more. They came to my place complaining about not having enough people. When they started moving my things, they laid my mattress and other things on the ground without even covering them. At the destination they started complaining and didn't even hook up everything.

Origin : Harmans, MD
Destination : Reston, VA

No Photo Serena
November 2, 2012

4.5

They were prompt and efficient in ...

After going through about seven different companies, I chose this company to do my move. It was a good experience, and they showed up very promptly. They gave an accurate estimate. They were quick, and they packed everything very efficiently and delivered them in a safe and secure condition. I am happy with their services and would definitely recommend them to anyone.

Origin : Laurel, MD
Destination : Mitchellville, MD

No Photo Megan
October 10, 2012

1.0

Not so good of an experience

They were fast which was really good but didn't protect our furniture. We had a white couch and it got dirty during the move. They didn't wrap it properly.

Origin : Arlington, VA
Destination : Arlington, VA

No Photo Lanelle
October 4, 2012

3.0

Lazy movers and they worked very slowly

The movers gave me a quote for 3-4 hours, but they made it up to 7 hours, which increased my charges. They also arrived late on the moving date and worked very slowly, which resulted in wasting of hours. I am unhappy with the lazy movers and they were not at all caring about our satisfaction.

Origin : Silver Spring, MD
Destination : Montpelier, MD

No Photo Michael
September 5, 2012

1.0

A disastrous move

The movers broke my dining room table and lost one of the six chairs. They broke my antique mahogany secretary desk in half. They lied to me and subcontracted the move to another company. The delivery of my items was done in two trips in a U-Haul truck, not in a big moving truck as promised.

Origin : Hollywood, MD
Destination : Aiken, SC


We are a fully licensed, insured and bonded company which provides quality and reliable services for all kinds of relocation needs in Maryland, Virginia and Washington DC. Customer care and satisfaction is our primary goal and we make it our top priority to deliver efficient and quality services at a very affordable price.

Our relocation process is designed to meet every bodys specific needs and we properly assess and acknowledge all your concerns and queries and then recommend the most appropriated service available. We have a large fleet of clean, fully equipped trucks and vans specifically designed to help reduce the chance of goods being damaged in transit.

We owe the success and reputation of our business to our well trained, courteous and professional staff that will make it a point to provide you with an excellent experience from start to finish. Out staff plans and co-ordinate every job according to each individual’s needs and will strive to provide 100% customer satisfaction even if it means walking an extra mile.

We can be trusted to handle your relocation quickly, efficiently, safely, and of course economically. Our goal is to always provide you with personalized service on your important day of the transition and to make your experience exciting, rewarding, and stress-free as possible.

Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 3
Drivers: 4
MCS-150 Form Date: 1/17/2012
MCS-150 Mileage (Year): 90,000 (2011)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
11221 Dolfield Blvd #106 21117 Owings Mills, MD, 21117
Phone: 410-526-2695
Fax: 410-526-2673

Mailing Address:
Po Box 1665 Owings Mills, MD, 21117

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise
CloseCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active Active None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.06/07/2007
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierHanover Insurance Co.
Policy/SuretyAWQ4793639
Posted Date01/12/2009
Converage From and To$0 - $750,000
Effective Date01/10/2009
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierTransguard Insurance Company Of America Inc.
Policy/SuretyTCP101087
Converage From and To$0 - $750,000
Effective Dt. From and To 01/10/2007 - 01/10/2009 Replaced

Insurance Address

CarrierHanover Insurance Co.
AuthCommercial Underwriting H-305
Address100 NORTH PARKWAY WORCESTER, MA USA 01605
Telephone508-853-7200
Fax508-853-4210

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 8 11 0 0
Out of Service 1 5 0 0
Out of Service % 12.5 45.5 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
5/20/2010 - - Non-Ratable

Unsafe Driving

MeasurePercentileThreshold
00%
65%

Vehicle Miles Traveled (VMT) : 90000
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 4.5
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
3.4391.4%
65%

Relevant Inspections : 11
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 3
Total Hours-of-Service (HOS) Compliance Violations : 5

Driver Fitness

MeasurePercentileThreshold
0.82< 5 insp. w/viol.80%

Relevant Inspections : 11
Total Inspections with Driver Fitness Violations : 3
Total Driver Fitness Violations : 4

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 11
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
3.37< 5 insp. w/viol.80%

Relevant Inspections : 8
Total Inspections with Vehicle Maintenance Violations : 2
Total Vehicle Maintenance Violations : 6

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 3
Vehicle Miles Traveled (VMT) : 90000
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 4.5
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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