American Van Lines, Baltimore MD

Awful company - stay far far away!!!

Disappointed and worried after choosing this company. I signed up more than a month ago, paid half of the cost as a deposit, and paid extra to ensure a pick up this weekend. Even this week, they made me pay more money for our move (this is more than half the total cost of the move, paid before anyone even showed up). They called yesterday asking if they could put off our move more than 10 days, 2 days before they were going to pick up. Of course we couldn't do that, as we had people moving into our home and flights scheduled for Monday, as well as everything in our house packed up and ready. Now it's the day before our possible pick up and I've had zero updates from the company and no clue when they will get our items picked up. My husband half believes they won't even come this weekend, which is not great confidence in a company that you are paying a ton of money to move you. Then I had a rude customer service manager call me, once again trying to push the move out past our pick up dates, despite us not being able to given people moving into our home and flights being paid for/scheduled. Her great suggestion? Well, one day before our move was supposed to happen with this company, she's happy to "cancel our service and give us a full refund". Like how is that a feasible option according to this company? It's really disappointing and worrisome and I honestly wish I had chosen someone else to move our items. Please, heed our advise and think carefully before you choose them, especially since they're solution to everything is simply canceling your move if they don't want to fulfill their obligation.