Chicago Moving Systems

Do not hire this company

We hired Chicago Moving Systems (CMS) via a broker (US Pro Moving) for a move from Mapleton, UT to Lake Placid, FL. Pickup occurred on December 17th, 2020. We didn't have a new address in Florida, so the agreement was that we would get free storage for up to a month. The move happened and our belongings were just never delivered. All of our communication was through US Pro because CMS was not answering any phone calls. We called US Pro at least once a week for months. On June 14, US Pro finally told us that our things were in a storage unit in Denver (after a bit of confusion, it's also possible that our things were stored in West Valley and sold at auction on May 20). The Denver storage unit shared pictures of the units, but we weren't able to see any of our belongings. On July 27th, I personally went to the storage unit and was not able to see any of my belongings. At the time of this complaint (Aug 18, 2021) I still have not had any resolution or any contact from CMS, and I'm still not sure where our belongings are. CMS did not uphold any part at all of their contract. They did not provide an inventory list, deliver in a reasonable amount of time, notify us of storage location, or notify of shipping delays. They also did not even deliver the goods according to the contract. Furthermore, they are not providing any assistance with recouping costs of lost or damaged goods and are completely ignoring me.

stolen goods

I never received my van full of household goods.....this company has never answered the phone since they picked up my goods on May 26th, 2021...I have left emails, phone messages, and now I have put in a police report.