Compass Van Lines, Inc.

The worst

I am not sure how this company has high ratings when they have given us the worst possible service one can receive. It took them one month to transport our belongings,lied about pricing,and destroyed and lost everything of value.

Lies After Lies!

One must do their research prior to using this company. We thought we were when we found them online. As soon as we agreed to use them,the quotes had changed,pick up date,etc. They came in the lowest when we were quoted and we were out to save some money so we decided to sell our things to minimize the cost of the move. When we had told them this,they refused to lower the quote and said that we had already agreed on the price but when we had first talked to them they said they would lower it if the actual sq footage is less. Actual moving date was pushed because driver was late,when he got to our place he said price is not going to be less than quoted. He also mentioned that he is not going to drive our things all the way to New Orleans,that it is going to be in storage in Las Vegas while they wait for another company to transport. We were not told this at all prior to taking them on. Our stuff was I. Storage for 3 weeks and when it finally arrived,most if not all of our things are damaged. Furniture,glass frames,boxes labeled as fragile,TV,$1k bike frame are all damaged. We were given trash. Plus the driver refused to unload the truck. We would have been better off just selling everything or using uhaul.

WORST moving experience

The entire moving process has been the WORST customer experience I've ever had and not a single person at Compass Van Lines nor Unlimited Moving has tried to make amends. This treatment is unacceptable and I hope this review helps prevent someone else from experiencing blatant sexism, unprofessionalism, and sheer disregard for etiquette. To begin, the first set of movers demanded over and over again when they arrived that I "take care of them" in exchange for not charging me additional cubic feet that they claimed I had even though they had only just stepped into my one bedroom apartment (my apartment was 860 sq ft roughly). They then proceeded to charge me roughly $1700 above my original quote (I was originally quoted $5758.50 and charged $7457.50) when there were still items located in my apartment hall. My contract with Compass stated that I would be charged additional cubic feet based on how much room I took up on the truck, but how could the movers accurately charge me when I still have 35% of my property in my apartment hall and no where near the truck. As a woman who was alone, this made me feel so uncomfortable the entire time. Then to make matters worse, Unlimited Moving refused to give me any sort of idea when my property would arrive after they picked it up on 3/19 and were extremely rude, condescending, and just sexist while speaking with me on the phone. I was promised by Compass that my property would arrive within 10 days before I signed the contract (the only reason I went with them as a company). My property did not arrive for 18 days, until 4/8. My bill of lading stated my property would arrive within 15 days at most, so from 3/21-4/5. The Unlimited Moving company then stated on the phone I would be given compensation for the past due arrival. Now, they won’t answer calls or emails, which is not surprising as I had to call them over and over again to get any sort of answer the entire process. I even had to go as far as to have my boyfriend get involved because the service rep was treating me with so much disrespect. For example, he told me 5 + 5 = 10 as if I didn’t know how to add the days until my property could arrive, referred to me as Kathy even though I told him my name was Kathryn over and over again, and he would cut me off mid-sentence or hang up all together while I was speaking. Unlimited then hired individuals from the state I was moving to, to unpack me. Those guys were amazing but they told me that Unlimited made me wait so long because there were 2 other deliveries happening in the area that day and that it was ridiculous that they made me wait so long. The driver from Unlimited also had me write a $75 check to his personal name (not the company) before he would leave for a Long Carry fee. SO sketchy. He didn’t even move my stuff, the other men did... Every aspect of this move has been completely unprofession

Scam- stay away from them

Just a straight-up fraud. They claim that Compass is a reputable moving company but that can’t be farther from the truth. Compass is just a broker that’s responsible for hooking people up. Then their carrier- MMG MOVING LLC based in Indiana- will suck you dry with every way possible, including inflated quote, false communication, and straight-up lying to your face. Together they are a big scam- David Carver and Tony Carnazzo at Compass with Melissa at MMG. I can’t write enough bad reviews (and I will continue to write) about them. I hope people don’t suffer the way I have been. (Still waiting for my stuff to be shipped, 25 days after the pick-up)

They were professional, careful and ...

It was excellent. They were professional, they were careful, they were clean. They kept me informed and the price was good.

Everything was great!

It was good. They got everything in and out quickly and they did a good job. They were careful with everything. Everything was great.

The movers arrived on time and were ...

I had a great experience with them, they were on time, very quick and organized. They treated all my stuff with great care, very happy with them.

Considering it was cross country they ...

They were very up front about the costs. They got everything packed up really quickly. Considering it was cross country they came pretty quickly.

Courteous and within the price range!

They did a good job. The guys were courteous, the sales team was courteous. They were in the price range they quoted.

I am very happy with their service

It was very good. The last time that I moved...I really got cheated up, so I was very cautious. But they gave the right quote, it was almost the best quote in the market... When the movers came in, they did not ask anything extra... They had no problem in picking it up. Now my items are on the way to where they are supposed to be delivered, so I am very happy with their service.

The move was fine

The move was fine, I didn't have any problems with it, there was some damage to some furniture because they put a dresser into the truck on its side rather than sitting it down like you normally would, but that was damage i fixed myself. I didn't have any problems with the crew members or with customer service, and their price was more reasonable than other companies.

Service above and beyond our ...

Everything was just fantastic. They were on time and nothing was broke. Everything made it to the other destination. The pricing was reasonable. They were above and beyond....they wrapped and took care of everything. The crew was very good. They were on-time and very friendly. I would recommend them to anybody in that area that is moving.

Great job!

What a great experience! I have used professional movers in the past and have never seen a crew that dissassembled the furniture as well as wrapping everything and padding our doorway and floors so well. These guys were great! I was impressed with the quality work. Thank you Daniel and your crew for not breaking anything! Robert

Very unhappy about the move

When they picked me up they led me to believe that they will deliver the day after next. Picked me up on monday deliver on wednesday. That didn't happen. They kept putting me off and putting me off. We have ten days to get it to you. I agree. They kept changing their minds. They promised me they would have it delivered to me. They picked it up on Monday. I have to go back and forth. They promised me I would have it no later than sunday, maybe saturday but no later than sunday. Sunday came and went. Didn't hear anything. Didn't hear it delivered. I talked to him on monday. They said we are not quite sure. We got to put it in small loads. We gotta to combine with a bigger load on a bigger truck. First of all they underestimated the original estimate. The whole thing ended up costing me twice than what it was going to cost. We got down here. They finally said ok we will deliver to you on friday which is a week and half after they were supposed to. They did. They finally said oh we can't bring it. They didn't tell me this before - we got a great big truck now. The street near our home in New Orleans wouldn't be able to fit down the truck. So they have to offload and put it on a smaller truck. They charged me an addtional $300 for that. The actual people that picked me up - the movers themselves and the actual people that dropped me off were very good, nice and helpful. The owner of the company in Austin I thought was a just damn liar in what they were promising me and in what they were delivering - was very unhappy. It cost me twice as much as I thought. They didn't deliver when I expected it. They gave me the runaround everytime I talked to them and I was very unhappy with the move. Didn't get called back in a timely manner. I wasn't happy. I moved a lot of times. I probably moved a dozen times in my career. This would by far be the absolute worst with the absolute nightmare and the thing that bothered me the most was they really didn't tell me the truth about what is going on. They promise me one thing and they never deliver on it.