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Empire Moving & Storage Inc, Denver CO 80219 - USDOT 1044554

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Empire Moving & Storage Inc 
25% Recommended
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Here you'll find all the moving reviews, ratings, complaints, and customer testimonials you'll ever need for Empire Moving & Storage Inc. If you have used this moving company in the past and you wish to share your moving experience, Write a review on Empire Moving & Storage Inc

Overall Reviews Rating  
 
2.9/5
based on 4 Review(s)

 Accuracy of Estimate
 3.0
 Moving Services
 2.8
 Packing Services
 3.3
 Professionalism
 2.8

Membership(s) & License Info.
License Info.:US DOT # 1044554
ICC MC # 436581
Insurance:On file: $750,000
Required: $750,000
Year of Estd.:4/4/2002
Address
Empire Moving & Storage Inc
2500 W 4TH Ave Unit 7
Denver, CO 80219
USA
 Contact Info.
Toll Free: 888-558-8752
Phone: 303-936-1724
Fax: 719-960-4065
Url: http://www.empiremovingandstorage.com

Hours of Operation
N/A
Payment Options
N/A

 Verified Mover


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My stuff sat in storage for a long ...
So, the pick up was a day late. My first available date for delivery was August 4th. They have not loaded my stuff from Kansas City to come to DC yet. It is still sitting in Kansas City.

Patricia
Reviewed on: 1/24/2018

Complaint
 2.0/5
  • Origin : Independence, MO
    Destination : Washington, DC

Exactly What We Expected!!!
This company was a breath of fresh air! They were so careful with my packing and loading and were compassionate for our last minute situation throughout the entire process of the move. I highly recommend this company to anyone and my sister will be moving with them from NE to NV in December. Thank you everyone for your hard work. We met many faces but just to name a few, Vanessa, Shaun, Maura, Allen, and Nick made this flawless for us. Thank you all again!

Jay
Reviewed on: 9/28/2017

Compliment
 5.0/5
  • Origin : Denver CO
    Destination : California
  • Quoted Price : $2,600.00
    Actual Price : $2,600.00

Cheats on Quote and now Goods are ...
I received an internet quote on-line from Jacob Reed at Empire Moving and Storage. I asked for an in-home binding estimate and Empire Moving and Storage sent an employee to our home to take an inventory and provide a binding moving quote. The binding quote to move our goods from Renton, Washington to Alexandria, Virginia came in at $4624.60. We signed the contract and were given a date to pick up goods and a verbal estimate of two weeks in transit to Virginia. The movers showed up late in the day on August 24th, our back up move date. Immediately upon arriving, the mover, the same man who came to our house and did an in-home inventory, accused us of adding goods to the shipment and jacked up the quote an additional $1600. Of course, he didn't even have the contract with him and had to ask me to pull up the contract on my computer and send it to him. Yet he knew I had more than he quoted, without having the contract. We had not added any items, and had taken 5 loads of goods to the Goodwill since the in-home quote. I told him that one of two things was going on here, either he was very bad at estimating or they were doing a classic bait and switch. I would not sign the increased price and they continued to load our furniture and goods anyway. He said we would get a call in the morning to give an approximate date for delivery in Virginia. We never received a call and made numerous attempts to speak with someone who could tell us the progress of our move. Finally on 9/11, day 18 since picking up our goods, I was told by Shaul, their supervisor in Denver, that the truck had never even left Washington, and that they were thinking it would leave by Wednesday, 9/13. I called again on 9/13 and was told the shipment was in transit and would arrive in their Denver facility on Saturday, then join a shipment to the East Coast. Today is 9/18, day 25 since our goods were picked up in Washington, and Shaul says that they can not contact the driver and do not know where our stuff is. I am doubtful now that I will ever see my furniture and household goods and am contacting the insurance company for the move.

Robert
Reviewed on: 9/18/2017

Complaint
 1.5/5
  • Origin : Renton, WA
    Destination : Alexandria, VA
  • Quoted Price : $4,624.60

Well...
They got most of it here undamaged. When they picked it up, everything was great, it was kind of a smaller sized truck so we thought they would have no problem fitting it at our new apartment to unload our stuff and a lot of really nice guys and they did it all for us. We didn't have to worry about anything we just filled out the paperwork and signed. The day before they delivered it to our new place, they tell us that we have to pay with cash tomorrow and they had told me before that I could pay with credit card, all three times they didn't tell me that there were rules on if you could pay with a credit card on the last payment when they dropped it off, so that was an issue but they worked with me on that and let us pay with a credit card. The mover was supposed to get here at 11 in the morning and he got there at 9 at night and he said that he didn't have anybody to help him, so we might have to help him, but then he had a friend show up and help him. He couldn't maneuver the huge semi that our stuff was now in to fit close enough to our door, but it looked like he had room but didn't want to. He parked the front end of his truck at our door and tried to charge us 75 dollars for moving it all the way to the door when it wasn't really necessary cause his truck was so far away from the door. We got everything in here and then we realized a piece of our ottoman was missing and the cushion so we tell him that and he says that he's out of time and he has to go and we told him we needed it so we're gonna go out to the truck and help you search for it and when we did we found it and we had to carry it back to the house because he was out of time and had to go because he was running late for whatever happened that money. Then he had my husband make out a blank check for the payee, to pay probably the guy that he had help him, that he found. he didn't know the guys name he just found a random guy to help him. The pricing was between average to low, it was right under some other companies, the mover charged me an extra 75 dollars or he threatened to take our stuff and not drop it off.

Chassi
Reviewed on: 5/1/2017

Complaint
 3.2/5
  • Origin : Colorado Springs, CO
    Destination : Murfreesboro, TN

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