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Fresh Start Moving And Storage LLC

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1.0(1) Reviews
Accuracy of Estimate 1.0
Moving Services 1.0
Packing Services 1.0
Professionalism 1.0

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Membership(s) & License Info.

License Info: US DOT # 3403973
IM3311
Year of Estd: 5/7/2020

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Fresh Start Moving And Storage LLC Location

Address

Fresh Start Moving And Storage LLC
3635 Park Central Blvd N STE 2
Pompano BeachFL 33064 USA


Contact Info

Toll Free: 888-531-0251
Phone: 888-531-0251



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Reviews

No Photo Patrice
November 14, 2020

1.0

DO NOT HIRE!!!

severely under quoted and the sales person claimed to be the owner of the company and owned trucks that made possible for lower bid. Moved from Arizona to Utah and had a tight turn around. I sent out for quotes and was contacted by Scott Hinson. Scott said he was the owner of the company,that he generally shows up to the moves to ensure everything goes well,they own their own trucks and was a family owned business. He gave me a quote and said he was being very transparent and other companies would try to give low bids then hold stuff for ransom demanding increased cost. He said he has been in the industry for 24 years and because they own their own trucks was able to give a good deal. I had to give two days availability to move in case of issues. Day of the move turned into 4 days later with no real communication. I never heard from Scott,the Dispatch kept changing the date stating if I didn't like it I could go with a different mover to which I didn't have time to find one. Finally showed up Monday morning at 5am (scheduled pickup was Friday morning). When the movers showed up they immediately said this is larger than previously told. the cost ended up more than double what I was supposed to pay that day and the whole process was more than double the quote. I also found out the company was not family owned and that Scott was a broker and the movers were from an entirely different company. I had an additional unauthorized charge to may card from the business for $496. I had to call several times in order to get a refund even though they said it was charged by mistake on their end. A month later I am still waiting for this refund to reflect on my account. I was going to have them store my furniture,but after their delay I rented a storage unit and had them deliver. The delivery drivers truck broke down so he was late. There was a charge to transfer my furntiture to a smaller truck to get it to the storage unit. And to top it off the driver tried to get me to rent the Uhaul. When I refused he yelled and screamed and threatened not to deliver. When we called his manager the manager informed me there were no issues and told the driver I was not going to rent the Uhaul. On delivery,the driver fought with me about getting a receipt as we were paying cash (as per the companies requirement). He kept threatening to stop the delivery,would not allow me to take pictures of him or his partner. Dumped my furniture into the storage unit. made no effort to ensure nothing broke. I am still trying to get a refund for the gross misquote and extra charges. their offices keep putting me on hold for 20-30 minutes at a time or transferring me around to other extensions. At one point I ended up back on the line but with another customer instead of the customer service agent. So we had a little chat and she was experiencing similar issues only her stuff was supposed to be delivered on the 11th and still had

Origin : Scottsdale, AZ
Destination : Saratoga Springs, UT

Quoted Price : $1,398.00
Actual Price : $4,200.00


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