Dishonest and fraudulent. Please do ...
We used Phoenix for our move from Oakland California to Boise Idaho 11 months ago and we are sorry that it taken us this long to write our review. Below is the letter we sent to our credit card company, who ended up reimbursing us for over $2k in fraudulent charges by Phoenix. My wife and I have no doubt that they pull similar tactics with all clients: My wife and I (both holders of this credit card) are requesting a full reimbursement of the $1943.25 charge here to Phoenix Transportation Services, listed as “Moving Services” in transaction history on 12/25. We also would like to dispute the charge of $400.00 from the same company. We are requesting full reimbursement and will delineate the reasoning below. We would like to dispute the first, and larger charge of $1943.25 due to their clear breach of contract. They guaranteed us a seven day delivery- for which we have proof in the form of email contracts and email correspondence with the sales associate we worked with. This company was selected on the basis that they would be able to deliver our belongings to us within seven days as we were moving to a new city, in the middle of winter, near the holidays, to begin a new job. We planned thoughtfully and in advance to ensure that this would take place and at no point were we advised that this may not happen, or be possible. Additionally, we were at no point advised that the company in fact meant “business” days, as this was never mentioned at any time during correspondence OR in the contract. Our many effortful attempts to communicate with this company to gain clarity or facts with regard to the location of our belongings, the timing of the delivery, the final cost and everything in between was impossible, stressful and overall horrendous. This was the worst customer service experience we have ever had. Phoenix Transportation Services was dishonest more often than not in the numerous emails, phone calls and text message correspondences that we had with them, and we are more than happy to provide forwarding copies of any email, or screenshots of any call logs or text message threads as needed. Over the past month we have called the company over 40 times (of which they pick up roughly 20% of the time), and emailed them over 15 times. Throughout this process of chasing them around, not getting calls back, and being ignored, one of their team members/managers named Lauren Leavitt claimed that we were the only customers that were complaining. This is extremely hard to believe because more often than not while on the phone with one of the Phoenix team members, you can very clearly hear their co-workers yelling at and arguing with clients over the phone in close proximity.To provide additional context- we have been in touch with the Department of Transportation and will be filing complaints with both them and the Better Business Bureau- which neither my wife or I have ever done before. Our b