Righteous Van Lines Inc

Choose Wisely

If you dont need your goods on time and dont want return phone calls - this is the vanline for you. Our goods were more than 30 days late. Read the fine print - a vanline has 21 days from the earliest delivery date to get your goods to you - that is business days - per the trucking industry. Righteous did not only go past the 21 business days - they went beyond 30 days. My goods were requested for a delivery on Dec 11th. The goods arrived Jan 17th. I initially have not written reviews because the owner promised to send me $400 to compensate for the late delivery. It is Oct and i have yet to receive the funds or have my calls returned from the owner Alex. I have emails and texts stating they would send funds from the time this began but no return communication now for several months. The $400 would have only partially covered the items we had to go purchase waiting for things to arrive. Very disappointed. Read more

Satisfied

Just wanted to say that my move with Righteous Vanlines was more pleasant than expected. They were friendly, timely, and got my things to me in less than a week. Read more

Scammed

Please stay away from this scammers. They took nearly 2 months to bring my things and broke nearly half of them. They have the worst service ever, particularly Alex the so called owner. He yelled and insulted me and my wife several times over the phone. We filed a claim and already signed the release form over two months ago and they still won't pay us. PLEASE STAY AWAY from them. This people belong in prison. Read more

Horrible company

I’ve moved over 10 times in my life, and this is the worst experience I’ve ever had with a moving company. If I could give them zero stars, I would. Was told I would receive my stuff within seven to ten days, and it took over a month. Continuously lied to over the phone, and unable to reach this mysterious “Alex” person, who evidently owns the company, but refuses to interact with his customers. Was told "he doesn't talk to customers, he pays us to talk to them." Tried to file an official complaint with the Better Business Bureau, but was told they're not an accredited company, despite being told they were by a staff members, and their automated message. Good luck dealing with “Donna,” and “Roy,” and the rest of their horrible, lying staff if you choose to hire them. My advice, however, is to find another company. There’s plenty to choose from. Also, I feel I should note that it's painfully obvious that the good reviews posted here are employee reviews. Notice that they don't say anything about their actual experience... they're short, and don't mention names or anything that actually happened during the move. It's a ruse to get their overall rating up. Moreover, the person named "Jessica" who gave them five stars, I actually saw her sitting at a desk when I went to their office. Click on most of their names, and you'll see it's the only review they've ever posted. Curious, don't you think? Liars. Thieves. They're all going strait to hell. The sooner the better. Read more

You will be sorry!!

If you are reading this know your rights as a consumer “Attorney General’s office for Consumer affairs” Austin Texas Attorney General Mr. Abbott!!! You are going to need it. Don’t waste your time with the BBB they are not part of them and you will soon find out why if you use them. I am still trying to get through the Righteous Van Lines gauntlet. Here is my e-mail if you want to find out more because this review only hits the tip of the iceberg. This is a family owned business that is all in this together it runs deep. The apples don’t fall far from the owner tree “Alex” ! They will call you for weeks trying to get your business and promising you all the best service “Donna”. Very pleasant to talk to till the day of the move. Then beware the teeth come out along with the rudeness. I am still moving from Texas to North Carolina. I say still because I still don’t have my household goods. My representative Donna told me that the movers will pick my things up, wrap them in the moving blankets or plastic, disassemble any furniture, as if they were their own, unload and reassemble the furniture. They have hidden charges and procedures that they do not tell you about. So here is my moving nightmare story: I was told that the movers would be at my home between 8:00am and 10:00am on 6 Nov 2014. I told them I had to have everything out of my home and storage units that day as I was closing on the sale of my home on 7 Nov 14. Donna said no issues they would be sending their best. (Wow I would hate to see their worst packer Bradley” Prior to the pickup date I send several pictures and a inventory of the items in the house. Donna said she referred all of this to their estimator (Guess who? “Alex”).I was told all would be good with the estimate they gave me. I paid my deposit using my credit card and away we went on the roller coaster. The driver and 2 other guys showed up at 12:45pm to start they looked in my house and then went to my storage units. During this time my son who was representing me called me and said Dad I don’t think all this is going to fit in this truck (which was an Enterprise truck). I called Donna at around 1:30 pm and ask what if all my household goods don’t fit in the truck. Donna said don’t worry I have talked to the guys there and they are experts and said it will all fit. I ask again what if it doesn’t. She said don’t worry we will take care of you. (Boy did they) During the movement of a curio cabinet from my storage a piece of glass was broken. (Things like this happen) The issue was they hide it and didn’t tell my son. One of the workers told my son when the other two guys went to get something to eat. They then loaded everything into the back of the truck and wow I just can’t wait to see the damage. (I can send you pictures if you want just ask) When they got to the house at 9:20pm. I got a call from my son again. He said Dad it is not going to fit. The driver Bradley said it would. I called the main office this time Read more

Disreputable and Fraudulent Behavior - ...

We are still waiting for our delivery (10 days later) and the owner and the staff won't return our calls. We have filed a compliant with the better business bureau. Find someone else, you will not want to risk your personal goods with this organization. Read more

THERE'S NOTHING RIGHTEOUS ABOUT ...

If you are reading this please run while you have the chance!! Do not waste your time and money with these scammers! I can not stress that statement enough. I'm so grateful that the nightmare that is Righteous Van Lines is over. There is nothing righteous about them at all. It is a family owned business that are a family of phonies! They will call you for weeks trying to get your business and then take you to the cleaners. They even lied and said they were members of the BBB and they are NOT! (I called BBB myself) I was moving from OK to TX. The rep Brandon told me that the movers will pick my things up, wrap them in the moving blankets or plastic, disassemble any furniture, drive them to TX, unload and reassemble the furniture. Please read the fine print once you have received the quote! They have hidden charges and procedures that they do not tell you about. So here's my experience: I paid my deposit, and agreed to pay the first half of the remainder at pick up and the other half at delivery, and set up a date and time (on a Thursday) for my pick up. Brandon assured me the movers would be at my apartment in the afternoon. After several calls the day of move with Donna (I never heard from Brandon again), the movers arrived at 11pm!! They claimed the person they had before me had more things than anticipated... Which brings me to the fact that I was never told that my things would share a truck with someone else's things. This had me baffled due to the possibility of unsanitary issues (dirt, roaches, bed bugs, ect.) that my things could have been exposed to. They also didn't have enough room on the truck and had to strap my dining room table and box spring to the back of the truck. One of the drivers wrote up a statement saying they would not be liable if the table broke. Ridiculous!! Its not my fault they tried to double load the truck (which was an Enterprise truck). Now they ask for the payment and I offer my card and they said that they had to have a money order or cash. I spoke with the owner, Alex ( who refused to give his last name), who was very rude and said that to insure that I receive my things Saturday I had to pay for the pick up and delivery because they could not be sure if the funds would go through. This was the same card I used to pay with my deposit which cleared the same day. (The rep Brandon told me that I could pay for everything with a card) Alex even implied that since I was educated that I felt I was entitled to everything. Just rude!! Ok, so the next incident was at the day of delivery, the movers said they would have to charge me $65 per 10 steps to deliver my things on the third floor. I told them previously that I was on the third floor and they mentioned nothing about this. Plus they wanted it in cash! I was livid to say the least that even after I paid for the delivery like they wanted they were still trying to charge me for the stairs! They broke the leg on my TV stand and said I could file a claim Read more

pick another company

Unprofessional behavior by “RIGHTEOUS VANLINES”, BROKEN items BOXES RIPPED OPEN I was sure that I will receive a quality full moving service and so I trusted with my belongings. On the moving day after my belongings were unloaded I noticed that one boxes was RIPPED UP TORE AND OPEN, two of the boxes had broken sides and there were things in them that were damages. I cannot begin to tell you how disgusted I am with my experience with your moving company. The staff was far from professional. It is a family own business and the day of loading the workers express that the owner was a very mean man and do not pay his workers on time and he didn't even have a warehouse where he claim he store your things ..they said they were underpaid and this was his family who said these things ,,,the only reason I let them take my things because I had to be out my apartment the very next day But of even greater concern, several of my personal belongings were damaged and/or lost. Besides monetary losses due to damages, some of these items had sentimental value and are irreplaceable. Read more

Good Quality Move

The movers were very nice and professional both on pickup and delivery. I would definitely recommend this company to anyone who is trying to move and need professional help. There were no hidden fees from this company like what me and my wife experienced from other companies who tried to move us. I just want to say the name speaks for itself. Mr. Read more

Great Movers!

I had Righteous Van Lines move me from Dallas, TX to Las Vegas, NV on 06/02/14 and was very pleased with the service. The care the movers took in wrapping all of my furniture assured me that my items were well taken care of. On the day of the move the price did change a little but I was informed of step and cost . I had added some additional pieces to that I had purchased. I was happy with the lead person Alex and his crew they were very careful. I have received all of my furniture in Las Vegas and everything was put back together as promised. I am very happy about outcome of the service I received from Righteous Van Lines! I would highly recommended Righteous Van Lines to my friends and family. Read more

Awful fraudulent robbing company

"Beware" of this company guys. They are a fraud robbing company. I moved my complete 1 BHK stuff from Irving Texas to Jersey city , New Jersey. first of all they did not give me the correct estimate and raised the estimate upto apx 400 to 500 dollars. They took my stuff on 20th May and never called me back for 4-5 days and suddenly their driver called me and said that our truck cannot go uptil your house door since I live on a comparatively big road and told me to pay extra $ 370 which I agreed since I dont want to take any chances. The driver called me again and told me that he has to arrange a shuttle and assured me to deliver the stuff on friday. I took off from office but on the delivery day he dint pick up my phone and finally arrived on sunday afternoon. This is not all finally my stuff arrived on 1st June. When I checked one of my center table is broken, one of the four suitcases is missing, 3 glass tables tops broken out of 4. the delivery man told me that he knows where is the missing suitcase and that he by mistake sent it to San antonio but ll get it back by 10 working days. He assured me and also told me to pay the full amount in cash. I trusted him and did the full payment. After he was gone days passed and none of the representatives called me and gave me a satisfying reply. I continuously called them to help me out but they always falsely assured me that they ll get back and trying to get hold of the driver who delivered. the BEST PART of the company is that the suitcase which was robbed is the best looking and carried the most expensive stuff. with this I realised that they may have checked all my stuff before delivering it to me. After all the conflicts they told me to file a claim and interestingly they never explained me the insurance policy. they ll try to sign it real quick and thats the part where u loose all your stuff. Pls pls pls pls pls pls STAY AWAY from this company. they are robbers and a completely fraud company. I would never ever recommend this company to anyone. STAY AWAY GUYS Read more