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Sprint Van Lines, Rockville MD 20852 - USDOT 1191225

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Sprint Van Lines 
82% Recommended
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Here you'll find all the moving reviews, ratings, complaints, and customer testimonials you'll ever need for Sprint Van Lines. If you have used this moving company in the past and you wish to share your moving experience, Write a review on Sprint Van Lines

Overall Reviews Rating  
 
4.2/5
based on 22 Review(s)

 Accuracy of Estimate
 4.1
 Moving Services
 4.3
 Packing Services
 4.0
 Professionalism
 4.2

Membership(s) & License Info.
Member of BBB  :Yes
License Info.:US DOT # 1191225
ICC MC # 475464
Insurance:On file: $1,000,000
Required: $750,000
Year of Estd.:5/11/2003

Hours of Operation
N/A
Payment Options
N/A

Address
Sprint Van Lines
11738 Parklawn Drive
Rockville, MD 20852
USA
 Contact Info.
Toll Free: 888-224-9916
Phone: 301-468-2330
Fax: 301-468-4944
Url: http://www.sprintvanlines.com

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They did their job professionally.
The pick up was extremely fast. They were on time, if not a little bit early, and they did their job professionally. I had the same experience when I had my items delivered as well.

Kenasia
Reviewed on: 1/8/2018

Compliment
 5.0/5
  • Origin : Alexandria, VA
    Destination : Atlanta, GA

They lost my items.
I lost two frames of my bed and the other box that I had. I noticed that after they left so I couldn't do anything. I already signed the papers that I got all my stuff so even if I called they for sure will tell me that I already signed.

Henock
Reviewed on: 3/2/2017

Complaint
 3.0/5
  • Origin : Mc lean, VA
    Destination : Dallas, TX

They were diligent.
It was good, they showed up on time. They were diligent with the loading and unloading.

Derrick
Reviewed on: 4/15/2016

Compliment
 4.0/5
  • Origin : Waldorf, MD
    Destination : Waldorf, MD

They were professional and there was ...
We had a really good experience. They were very professional ... There were no price surges ... No surprises. ...We did not have any issues with them at all.

Anonymous
Reviewed on: 3/30/2016

Compliment
 4.8/5
  • Origin : Herndon, VA
    Destination : Temple Terrace, FL

Nightmare
If you go to the Better Business Bureau, you'll see story after story of problems. My story is the same. 1) Bait and Switch on price 2) missed room while packing 3) damaged furniture. The company offered me 41 dollars for the destroyed kitchen table and REFUSED to pay for the antique baby grand that they damaged. I chose not to take the 41, so that I was able to write this review and share my awful experience.

J
Reviewed on: 12/18/2014

Complaint
 1.0/5
  • Origin : Virginia
    Destination : West Virginia
  • Quoted Price : $2,994.00
    Actual Price : $4,625.00

Everything Went Well
Everything went well. They came and picked everything up the day they said they would at the exact same time. They delivered everything when I was ready for it to be delivered. They communicated with me the entire time. They did really well.

Nkiya
Reviewed on: 12/9/2014

Compliment
 5.0/5
  • Origin : Pikesville, MD
    Destination : Long Beach, CA

They did some extra stuff that they ...
It went fine. I mean, setting it up, and the cost was reasonable, and they were on time and did the job in the time that they said they would. So, didn't have any complaints. They are actually pretty generous, I had done a lot [of the packing] myself but they, without costing me, basically wrapped up my TV better, so they wrapped some things better than I had them just to make sure nothing got broke. So they did some extra stuff that they didn't charge me for.

Donna
Reviewed on: 11/10/2014

Compliment
 5.0/5
  • Origin : Alexandria, VA
    Destination : Washington, DC

Horrible - My mom gets upset thinking ...
We chose Sprint for our move from Huntingdon, PA to Roswell, GA because it had an AAA rating from the BBB. The man in charge of the movers in PA advised us that the normal insurance would be fine for our move since we did not have high end electronics/TVs to move. I did not realize that the policy through Claims Service International would not cover damage to our house in PA or the one in GA. I should not have trusted his advice. However, we have moved overseas and throughout the US many times and have never had just a horrible experience. There was excessive damage to furniture and small items alike and it appeared some of the packers did not have the experience I had been assured of. For example, the box with my wedding dress was bent in the middle to fit a certain packing box, although turning it in a vertical position would have solved the problem. Also bent to fit the box, were the dining room table's felt and leather pads. Cherry pits from cherries taken from my PA refrigerator were in some of the boxes. Some of the boxes were almost half full of packing paper on top (billed by volume!) and yet things packed below were hardly wrapped and many items broken. A set of Japanese tea cups that I have had since 1967 and moved around the world several times were reduced to two left undamaged. In another case wood and metal items were packed with no paper or padding between them causing major damage to the wood. (We have many wooden items from Thailand, Burma, and Indonesia.) Our Thai Spirit House was broken, a plate from Greece was broken, lampshades were squashed into boxes with no protection and smashed, and on and on it goes. The dining room table 's base was also split, but the driver from Sprint did some work to keep it together, at least temporarily. Some items were missing, but fortunately an honest driver brought two boxes to us about a month later, although the boxes were completely smashed as were the contents. My mother-in-law's sterling silver set, although it was originally in its own closed leather box made for that purpose, had pieces all over loose in the packing box. Since the top of the packing box was torn open, we think we may have lost several pieces. Damage to our houses: In our bedroom in our PA house, there was packing tape stuck on the wallpaper where a big hunk of wallpaper was torn off. We were assured that there would be no problem moving our piano and they had people experienced in moving pianos. However, they slid it up our GA driveway and there are still marks/dents on the cement.The hardwood floors in our entry area were seriously dented, probably by moving the piano, although it only had to come a few feet into the house since it sits in the foyer. The wood in this area flows into the living room and dining room and if re-done would have to include all of the other wood flooring as well. The carpeting to the lower level was also damaged with black marks, apparently from dragging items down the stairs. The insurance

Kristin
Reviewed on: 10/14/2014

Complaint
 1.8/5
  • Origin : Huntingdon, PA
    Destination : Roswell, GA

  • Actual Price : $16,000.00

Absolutely exceptional!
They were absolutely on time, they sent two guys. hey did a great job wrapping everything up getting me from Point A to Point B in plenty of time. Everything worked like clockwork, nothing damaged, everything good to go!

Michael
Reviewed on: 10/8/2014

Compliment
 5.0/5
  • Origin : Alexandria, VA
    Destination : Jefferson Manor, VA

Phenomenal!
It was great actually, it was actually phenomenal! I forgot the name of the company, but it was a great experience and it was raining that day too, but everything went perfect!

Shauna
Reviewed on: 10/2/2014

Compliment
 5.0/5
  • Origin : Alexandria, VA
    Destination : Silver Spring, MD

It was nice and quick
It was great. It was nice and quick, people were on time. We finished within 3 hours and everything's here so I guess it went very well. There was no packing other than covering our mattress and things like that but we packed our own stuff. There were just some scratches but that happens even if you move yourself. The total price was exactly the same amount as the quote. The movers were very nice.

Anonymous
Reviewed on: 9/16/2014

Compliment
 5.0/5
  • Origin : Ashburn, VA
    Destination : Ashburn, VA

Overall the service was good, I would ...
It was good even though they took their time with the delivery. But they were on time. I would recommend them.

Venkata
Reviewed on: 7/9/2014

Compliment
 4.5/5
  • Origin : Reston, VA
    Destination : The Colony, TX

They were nice
So far my stuff is still in storage but at least taking the furniture out, that went well. They contacted me, they were nice. The movers were decent, they couldn't really speak much English but enough to get things to work. They gave me an estimate before hand. The estimate was a little under what I actually paid but not that far off.

Liang
Reviewed on: 6/23/2014

Compliment
 3.8/5
  • Origin : Baltimore, MD
    Destination : Chicago, IL

Picked up on time, but a few items are ...
It was pretty good, but the shipment itself was delayed by two weeks or something because they didn't have the carrier. Other than that I have a couple of items that are missing, that's something I didn't like. But they picked up on the day that I scheduled, which was helpful actually.

Kaushik
Reviewed on: 5/13/2014

Compliment
 3.8/5
  • Origin : Reston, VA
    Destination : Rollingwood, TX

delayed but they did a good job
They were actually delayed for a few hours, but it ended up working out so it was fine, and they did a good job. I think they were supposed to come around like maybe 12 noon and they came at like 6.

Anonymous
Reviewed on: 4/29/2014

Compliment
 4.5/5
  • Origin : Highlandtown, MD
    Destination : Highlandtown, MD

They went out of their way to please
It was good all around. They came when they were supposed to, they moved me. I knew it would be more than they quoted me, but it wasn't out of line, it was fine. Everybody was courteous and it went really well. They were done and they left, and I didn't have any problems.

Linda
Reviewed on: 3/3/2014

Compliment
 4.8/5
  • Origin : Sterling, VA
    Destination : Ruther Glen, VA

Smooth move
The best quality of this moving company was that they moved our stuff without damaging it. They were fast, quick and the move didn't last all day. The crew was very professional and helpful. We were very satisfied and we would recommend them. The price was reasonable, and was the reason why we selected them. It was a smooth move, we didn't have any issues with the movers, they didn't get lost coming to the new place and they moved very quickly and carefully.

Lillian
Reviewed on: 12/18/2013

Compliment
 5.0/5
  • Origin : Washington, DC
    Destination : Fairmount Heights, MD

Disappointing experience
They didn't coordinate properly. They showed up two plus hours late. That means we were late getting done which meant that the supervisors were rushing them to get done early - which led to my stuff getting damaged. Overall, it was a sub-par service. For the end product the price was not reasonable. In comparison to everyone else it seems to be a fair price. My suggestion would be not to do all of the above.

Jason
Reviewed on: 9/13/2013

Complaint
 3.0/5
  • Origin : Springfield, VA
    Destination : Gainesville, VA

Everything went as planned
It was good. Everything was good. Yes the prices were reasonable. Yes I have received all the moving services that I have requested. Packing was up to my satisfaction. Everything was good.

Mike
Reviewed on: 4/3/2013

Compliment
 5.0/5
  • Origin : Alexandria, VA
    Destination : Raccoon Ford, VA

Good service but for some missing boxes
I would say it was mostly good. Not all of my boxes made it out of their truck. Yes the price was extremely reasonable. No advice to their customer service team. I don't have anything to say to future customers. I think they did a little more than necessary.

Cona
Reviewed on: 2/26/2013

Compliment
 4.5/5
  • Origin : New Carrolltn, MD
    Destination : Seabrook, MD

Reliable movers
I was very impressed with this moving company from the very first call I made to inquire about their services. The staff and crew were professional, answered all of my questions. The three gentlemen who came to my home were really helpful and very kind. They gave me the best price and were extremely reliable.

Olajide
Reviewed on: 10/5/2012

Compliment
 4.0/5
  • Origin : Washington, DC
    Destination : Colesville, MD

Sprinted their way to excellence
My friend referred me to this company for my recent move. They have done an excellent job at both ends of the move. The movers were skilled and professional and completed everything in a reasonable amount of time. They were prompt in delivering their services and didn't stretch out the move to increase time.

Sharon
Reviewed on: 8/8/2012

Compliment
 4.2/5
  • Origin : Stafford, VA
    Destination : Stafford, VA

A family owned and operated company, Sprint Van Lines has many years of experience in the moving business. Sprint Van Lines is a full service moving company that promises a top quality moving from beginning to end.
At Sprint Van Lines, we possess the people and the resources to get you anywhere. We offer unparalleled service from our dedicated and well trained staff of professionals.
Quality and excellence in service has been the foundation of our success throughout these many years. We pride ourselves on providing total relocation and storage services to our local and long distance customers.
Local Move
You can trust us to handle your move quickly, efficiently, safely and economically. Whether we are moving a few pieces to an apartment or a full house of furniture, we are completely prepared to offer a great moving experience.
Our trucks are well maintained and fully-equipped for any of your moving needs. Our courteous well trained staff maintains a high standard of service and reputation for quality.
Long Distance Move
For long distance move, Sprint Van Lines is your ultimate destination. Our trucks are well maintained and fully-equipped for any of your moving needs. Our courteous well trained staff maintains a high standard of service and reputation for quality.
Packing
We offer a full range of packing materials and supplies. Our products are quality made strong materials that will safely protect your belongings during the move.
Whether you are moving across town or across the country, Sprint Van Lines offers professional materials and packing services to protect your household valuables and possessions.
Trained in the proper packing methods to provide maximum protection, our professional packers use the industrys finest packing materials to cushion, cover and protect your belongings. From using cartons and pad-wrapping to customized packing, Sprint Van Lines ensures that your household goods remain protected during the move.
Storage
Our specialized storage services provide a safe and easy solution when you are faced with conflicting real estate timetables.
Our fully insured and fire proofed storage facilities at the Sprint Van Lines are clean, well maintained, brightly lit and securely monitored round the clock. We apply the highest levels of security and protection for your belongings.





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