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How to Report And File a Complaint Against a Rogue Mover

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Report the company to industry authorities

There are several different government organizations that serve to regulate the moving and shipping industry and who will accept complaints for moving companies, and one of them is the Federal Motor Carrier Safety Administration (FMCSA). The FMCSA mostly regulates the safety and proper management of moving and relocation companies on the roads and makes sure that the company operates within the proper standards set for moving companies. You can file a complaint online here.

Another federal organization that works to regulate the shipping industry is the U.S. Department of Transportation's Office of Inspector General, which accepts complaints too, although you will have to email them the complaint at hotline@oig.dot.gov. The U.S. government tracks all moving companies registered with the DOT through a number that the company is given and is required to post on all of their vehicles for identification purposes. The U.S. DOT collects information on these companies through audits, compliance reviews and inspections, so reporting any fraudulent moving activity through them and the FMCSA is easily the best course of action to take if you feel that you've been the victim of a moving scam or rogue movers.

AMSA and the BBB

A useful non-government organization that you can contact to file a complaint against a dishonest company is the AMSA, or the American Moving and Storage Association. The organization and their seal is one of the true signs of an honest and reliable moving company, so they are serious about maintaining a certain level of integrity in the moving and relocation industry and will work with you to resolve any issues to the best of their ability.

You can contact AMSA by emailing your complaint to info@moving.org.

You can also contact the Better Business Bureau (BBB) to report the company that you used. The Better Business Bureau works to ensure that companies follow a strict set of regulations regarding their practices and operations and work with consumers to resolve issues and hold companies responsible for their actions. You can contact the BBB by visiting their website.

When you contact these organizations, remember to include all of the necessary information about the company you are filing a complaint about, including the full name of the company, the address, phone number and URL, if possible, so that the company can be easily identified and your complaint can be properly addressed.

If you're looking for additional places to voice your opinion and file a complaint against the moving company that handled your recent move, you can always visit Movers.com and fill out our easy-to-use moving review form to let the company know about your troubles and help them improve their service.

File a claim

Before you file a claim with a moving company for lost or damaged items, make sure that you thoroughly inspect your entire shipment first. It's important to double-check your moving inventory as well, to see if the damage in question occurred during the move, or if it was already there prior to the move. This is why it's a good idea to include the condition of all your items with your moving inventory. If you do not have proof that the item was damaged during the move, your claim may be rejected.

Once you have properly assessed all of the damages and have made the decision to file a claim with the moving company, it is best to act as quickly as possible. While many moving companies will give you up to nine months to file a claim, you are much better off starting the process as soon as you can.

When you are ready to file a claim, make sure that you have all of the necessary documents and paperwork that you received from the movers, like the bill of lading, the inventory list, and the item's original receipt, if possible.

If your move was an interstate move, then contact your moving company to file your claim. If it was not an interstate move, then you must contact your state's regulatory agency, or a similar office that handles moving insurance claims.

Photo by: Chanipat (freedigitalphotos.net)

  Posted by Robert Moreschi on August 19, 2013

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