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Spotting Good Customer Service

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As you go about the process of finding a mover, there are several things to consider. You'll want to find one that is licensed and insured (which won't be a problem if you use Movers.com). Additionally, you should find a mover that handles whichever type of move you'll be undergoing. On top of everything else, you'll want to consider how the company treats its customers.

To find out if a potential mover has a great customer-centric approach or not, be sure to ask about their policies regarding all aspects of the move. Use the following tips to find out if a potential moving company puts its customers first.

Estimates and pricing

The first step in choosing a mover is to get an estimate from them. This should occur only after the mover comes to your home to personally inspect your belongings. By evaluating your goods in your home, the mover can create the most accurate estimate. Otherwise, they might give you a generic estimate and then increase the price on the day of the move. If a potential mover doesn't agree to come to your home to give you an estimate, then they probably won't have your best interests in mind.

When you do have a mover come to your home to create an estimate, they should tell you upfront about any extra fees. For instance, if the movers will have to go up or down several flights of steps or if they won't be able to park a moving truck on your street, you may have to pay extra. A good mover will let you know about these charges beforehand.


There are several important documents your mover should give you. Before committing to a moving company to handle your move, make sure they will provide you with the following documents:
  • "Your Rights and Responsibilities When You Move" - If you are undergoing an interstate move, your mover should provide you with this booklet. Created by the Federal Motor Carrier Safety Administration, this booklet lays out everything that is required of a moving company. If a potential mover doesn't agree to give this to you, then they are already breaking the rules and probably won't put their customers first.
  • Bill of Lading - The bill of lading is the contract between you and the movers. It will lay out all the terms and agreements of the move. Before signing the bill of lading, make sure you read through it completely and understand everything on it. Don't forget to ask your mover to explain anything that is confusing or incorrect.
  • Inventory List - The inventory list includes all of the goods being moved as well as a description of the condition of each item. This will allow you to assess if any items are missing or broken after the move.


You should also find out if the mover will take a customer-centric approach when performing the actual move. Ask about their moving policies to find out what measures they will take to keep your goods safe during the move. Also, you'll want to know how they will protect your home during the move-in and move-out stages. If the movers aren't willing to take the steps to protect your floors and walls, then they obviously don't have much of a focus on customer service.

If you are satisfied with a moving company's moving policies, you'll want to know their claims process. After all of your goods are delivered to your new home, it is advised that you look every item over for any damage. If anything is damaged, you'll need to file a claim as soon as possible. Prepare yourself for this event by asking your potential movers about their claims process. If they don't share this information with you, then you're probably better off using another company.

By following this advice, you can find a mover focused on pleasing its customers. If a moving company doesn't seem to have a good customer-centric approach, then keep looking for a mover until you find one that does.

Photo by: Nenetus (freedigitalphotos.net)

  Posted by Adam Mandelbaum on August 27, 2009

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