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The Movers' Duties and Responsibilities

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Your movers will have plenty of responsibilities as they carry out your move and they are responsible for more than just transporting your goods from place to place. It is important to understand exactly what their responsibilities are. By knowing your mover's duties in advance, you can be sure that your movers are doing exactly what is expected of them.

The actual duties of your movers will depend on the services you require. If you hire full-service movers, they will take care of every step of your move. Alternately, you may decide to hire partial movers, who will just handle certain parts of the move. Some of these specialty and partial movers include:

  • Packers – If you hire a packing service, all of your goods will be packed up quickly and efficiently.
  • Loading and unloading professionals – If you don't mind packing yourself, you still might want to hire people to load up the truck with your boxes and then unload the boxes into your new home.
  • Drivers – You may want to hire a driver if you are uncomfortable driving a rented moving truck yourself.
  • Specialty movers – Specialty movers will transport any large or otherwise-difficult items to move, such as grand pianos, artwork, or boats or other vehicles.
While each service above will have its own share of requirements for the movers, they are bound to be similar to the duties of full-service movers, as described below.

Duties before the move

Your movers have several things they need to take care of long before the actual moving day. The first thing they must do is go to your home to perform an in-person assessment of your household. This will allow them to perform the next step, which is to create an estimate for the cost of your move. They will also work with you to set a date for the move and to figure out the method for payment. At this point, the movers will begin drafting the appropriate contracts for the move.

Your movers will also provide you with several documents regarding the various policies you should be aware of. These documents include:
  • The booklet "Your Rights and Responsibilities When You Move," which aims to protect long-distance moving customers by laying out the rights and responsibilities of the customers and the moving companies
  • A well-defined summary of the company's arbitration program
  • An outline of the company's procedures for filing disputes
  • A chart regarding all tariffs involved and a clear explanation of what they are

Duties during the move

During the move, your movers will be handling their main responsibility – transporting your goods from your old home to the new one. This involves organizing all of the belongings to create the proper loading order. As they do this, they will also create an inventory list to keep track of all of your goods. Under the supervision of the driver, the moving crew will then load everything into the truck.

The movers will also be responsible for ensuring that your goods arrive at your destination safely and on time. During the delivery, your movers will be expected to maintain contact with you to let you know the status of your move. Additionally, the movers will be responsible for having you sign the appropriate contracts regarding the move.

Duties after the move

Upon reaching the destination, the movers will have to contact you, if you are not already present. They will then use the appropriate equipment, such as ramps or dollies, to unload your goods off of the truck. The movers will bring your goods into your new home and place everything in the right rooms. If you selected unpacking service, the movers will begin unpacking all of your boxes after they are brought inside.

The movers' responsibilities don't end when everything is unloaded and unpacked. At this point, they will have to collect payment and make sure that you sign the proper paperwork. After collecting payment by the method agreed upon in advance, the movers will have you sign the appropriate documents, such as the bill of lading and the inventory list.

As you can see, the movers' duties expand well beyond the actual moving of your goods. As they move the items from your old home to your new one, they must maintain contact with you throughout the day, make sure that the appropriate documents are filled out, and carry out everything according to the designated time frames.

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  Posted by Adam Mandelbaum on August 27, 2009

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