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Accuracy of Estimate
How close was the estimate you received to the amount you ended up paying or to other estimates you may have received?
Was the packing, unpacking, blanket wrapping of the furniture, blanket wrapping debris removal was done up to your satisfaction?
Did you receive all the services you requested? How well was the move itself carried out?
How professional was the staff, including movers, managers, receptionists, etc.? How well were you treated as a customer?
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