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How do I lodge a complaint against a moving company?

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Asked by John

November 28, 2012 under Moving Companies

Im not happy at all with the moving company I hired to handle my recent move. Id like to lodge a complaint against them, but Im not sure where to go. I want to make sure that my complaint is heard and that the company makes sure to avoid these mistakes next time. Where should I lodge my complaint?


Answered by Robert Moreschi

November 28, 2012

Luckily, there are many options available for you to voice your displeasure with your moving company. Your complaint will not only help the company to improve in its areas of weakness, but it will also help other future customers receive the service that they deserve.

There are several different government organizations that accept complaints for moving companies, and one of them is the Federal Motor Carrier Safety Administration (FMCSA). You can file a complaint online here. Also, the U.S. Department of Transportation's Office of Inspector General accepts complaints too, although you will have to email them the complaint at hotline@oig.dot.gov.

Some other useful non-government organizations that you can contact in order to file a complaint are AMSA, the American Moving and Storage Association, and the Better Business Bureau (BBB). You can contact AMSA by emailing your complaint to info@moving.org and the BBB by visiting their website here.

When you contact these organizations, remember to include all of the necessary information about the company you are filing a complaint about, including the full name of the company, the address, phone number and URL, if possible, so that the company can be easily identified and your complaint can be properly addressed.

If you're looking for additional places to voice your opinion and file a complaint against the moving company that handled your recent move, you can always visit Movers.com and fill out our easy-to-use moving review form to let the company know about your troubles and help them improve their service.

Also, visit our website to find moving guides that will help you through every step of your moving process.

Hope this helps.

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