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What to do if my car is damaged during transport?

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Asked by Emil

November 15, 2019 under Auto Transport

My car is damaged badly during shipping and company refusing to claim the money. Im very much worried about this point. Can you please tell me how should I react at this point?


Answered by Staff Writer

November 18, 2019

Shipping your car can be a nerve-wracking process – handling over the keys and hoping that your vehicle arrives at its destination safe and secured. But what to do if there is vehicle damage during transport? Here are some instructions you'll need to follow when your vehicle is damaged while it's in transit.

  • Take a photo of the damage, ideally from all angles and label each photo with a component name, time and date. Keep the photos in a safe place so that you can access them wherever you are.
  • Make a short note of the damage on the original inspection report (Bill of Lading) and have the delivery driver sign the document.
  • Then visit your mechanic to get an estimate for repairing the damages. Make sure to get a written or email copy to provide to the shipping company.
  • If your company refuses to pay for the damage, you can file a complaint to the Better Business Bureau and get an immediate solution.
  • If that doesn't work, contact the company's insurance agent and tell them your car was damaged, and that you have not received compensation for it. They will respond to your claim and resolve your issue very quickly.

What else can you do to ensure your vehicle arrives safely? Have a look at our car shipping tips for additional information!

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