American Van Lines

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I encourage you all to go the extra mile for them and offer customer service number is +1 805 301 7002 little things like that. If all that wasn't enough, they gave me a military discount as well (even though it's not listed on the website). I tipped them well for their efforts, and again, encourage you to do the same! Read more

Never use American Van Lines. Prepare ...

AVL will gave me a low-ball "Binding Estimate", but on move day, they voided the contract and came up with a NEW price. I was working directly with a sales person for months at AVL (James Coleman) and he instructed me to send him a list of items in the home. I asked him if he was planning to send an estimator to do a walkthrough in the house and he said that "they don't do that". I asked if he wanted photos sent and he said "not necessary". So I sent a list of the big items in the home, mostly furniture , and he said this was sufficient and gave me a quote. He explained that the Binding Estimate is the final price, it would not change with weight or number of boxes. I was locked in. Or so I thought. Moving week arrived and I was given a 3-day window for when I should expect the truck to arrive. It never did. Rita explained that they didn't have a truck and the NEW date is two days from now. Rita also promised a $100 credit per "day late" but of course I was never given that credit. I thought the worst was over but not even close. Moving day arrived and the truck was on time. The moving manager spent two hours walking through the home writing a detailed list of every small item in the home. He said that he was going to send this list to AVL and they would send us a "revised estimate" Liz Edgar called from AVL and had a NEW PRICE due to all the small items they failed to capture during the initial bid. I was NEVER told that they needed this level of detail. So, here we are, already past the escrow date and we absolutely have to be moved today, and Liz gives us a price that is MORE THAN DOUBLE the original "binding estimate". After quite a bit of arguing, Liz stated that "We can honor the original binding contract but we will only move the items listed on that contract. But if you want everything moved, you have to sign the new (double price) contract. Choice is yours." And that's the scam. They had me up against the wall, with really no choice but to accept this new price, which could be anything they want. In my opinion, AVL has very suspect practices. I can't say for sure that AVL planned this all along, or that they never intended to honor the original contract, but that's how it seems to me. James could be incredible incompetent, or just very crafty. He's a sales guy who landed a contract and ended up doubling his sales on moving day. The situation worked out great for James while they emptied out my savings account. I wish there was a law that protected consumers when they are at their most vulnerable. AVL took full advantage of the situation. I could never recommend this company. The entire moving experience was an absolute nightmare and cost us a fortune. Read more

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RIP OFF, RUDE AND UNCARING, DO NOT USE

This horrible company will NEVER be worth ANYONE’S time. We hired them to move our belongings, worked through the estimate, got set up with one large truck, and had everything ready to go. They understood we had a time constraint as we were selling the house. We never talked to the same person twice, first of all. Second, the driver called us two days early to say he was going to show up and when we told him that that wasn’t even close to the day we had booked and no one could be home, he said that was when he was available. We called the company, and they were able to sort that out. Now, on the day, they showed up with a small truck. The driver walked through and said essentially that ‘yup, it’s not gonna fit, so it’s gonna cost you twice your estimate’. They also showed up with only one guy to load a 3,800 sq. ft. house and pack a kitchen. At this point, no one was answering the phone, responding to emails, it was just the driver and the one guy we had to deal with. We ended up sending him away, but we were out a hefty deposit (half the cost of the move). This was absolute extortion. We were extremely lucky that the sale of the house fell through, and we got more time to move because otherwise we would’ve been out tens of thousands of dollars. NEVER USE THIS COMPANY. Read more