Belles Superior Movers LLC

NEVER USE THIS COMPANY

DO NOT USE THIS COMPANY! This company is a total scam artist. They showed up and were 2 hours late. We've moved several times and have used alot of moving companies. It usually takes 3 guys about 2 hours to pack and 2 hours to unpack a 2500sqft house. This time,we were in a 1200 soft house with a majority of our stuff in storage. It took these guys over 5 hours to move a 1200sqft house. They didn't wrap/protect any furniture and damaged alot of our furniture,appliances,and caused alot of damage to the houses we moved out of and into. They dropped a gun safe permanently locking it up (thank god i took my stuff out). Now I'm out a $3200+ safe my father left me when he past away. They also blared racist music while moving right across the street from a Christian school. In total,we are out several thousand dollars in damage,and they will not even attempt to pay use back. I even offered to let them buy me a cheaper quality safe. I called the Owner Lea Ann Rust and she admitted what they did was wrong and promised to reimburse us. She gave us the run around for over 2 months before disappearing and changing her number. Her employees are telling us that she took the company's money and left without paying them. She owes Josh over $3000 allegedly. By the way,her trucks have been suspended by the Tx DMV. If she's caught using them again,she could be arrested. I have filed a complaint with the DMV and have hired an attorney. YOU'VE BEEN WARNED Read more

Left high and dry

They no showed to my move and never returned my calls,Facebook messages or emails. I was left with no one to move me. They may have been great before but,I would never recommend them. Read more

Poor service - damaged refrigerator

When I spoke to Lori at Belle's Superior Moving about what I would be moving, by phone, I was specific on what items would be moved - including my refrigerator. I am novice mover and wanted to be clear. We set the date. After loading the truck and driving to the storage unit to deliver, the guys - while still on their truck - began putting my fridge on the dolly. They did not use padding and did not strap it to the dolly. So, when they leaned it back to roll, the fridge slid and they had to put the dolly down, thus laying my fridge down on it's side. This dented and scratched my fridge. I immediately took pictures of the damage and texted them to the company. I did not hear from them for 5 days! I had to contact them about how they would fix the fridge 5 days later. They said they have never had this happen before and asked if I had any suggestions. I was shocked they did not know how to proceed as I assumed by their website and speaking to them, that they were a professional business. The next day, they said that per their liability contract, they could give me $0.60 per pound which was a $150 discount. When we spoke about my move, I said I wanted to be sure they were covered as I had expensive items to move. Never did they once make a recommendation for me to buy more insurance. The $150 discount will NOT pay to fix my fridge. I am not even sure it will work as they laid it on it's side - and I know you are never supposed to do that to a fridge. They didn't even offer to send someone out to look at it or give an estimate on fixing it. The guys they sent me were completely unprofessional and the cause of the damages. I would have bought extra insurance had I known that was an option. These pieces were very important to me, as they were given by my grandmother. My items should have been delivered in the manner in which they were received, period. Lori from Belle's said she would consider a reasonable solution if it were offered. I asked that they fix my fridge, and she came back at me with only offering the $150 discount again. I am not sure if she understands what decent customer service is, but it's not just lip service. She should have done more - at minimum, given me my total bill of $502 back to me, or fix the fridge. Read more

Terrific company!

This is our second time using Belles Superior Movers LLC and they did a phenomenal job both times! Royal and Ray were fantastic! They moved everything quickly and efficiently. They were professional and very polite. Highly recommend this company! Read more