Big Shoulders Moving & Storage

Avoid at all costs

Have to share my experience with this whole ordeal,just because it was so awful. Hopefully somebody reads this and saves themselves weeks of headaches and a thinner wallet. I first get enticed by a company called â??Frontier Moving Solutionsâ?,which is a borderline scam. They are a broker that got me in touch with Big Shoulders,and please please please,avoid using Frontier AT ALL COSTS. They are the ones that roped me into this ordeal,and they have the bad reviews to prove it. They quoted me a price on a move from Indianapolis to California,which was NOT the price I ended up paying. They also didnâ??t tell me about making a down payment with a credit card which would have a $50 chargeâ?¦ Just the beginning of the legal scam. When it came to Big Shoulders,they just continued the horrible moving experience for me. They get to my apartment and all of the sudden,they have to get ultra precise about the amount of steps that they have to climb and keep charging you. Then they charge you extra for every item that they wrap,which is where the SHADY business practices begin. The guy told me that he would give me a â??dealâ? if he just charged me for the materials to wrap my furniture in,but said I could only give him CASH. It seems like I got charged extra so the driver could pocket some extra money,otherwise,why did I need cash? After making sure with the broker that I wouldnâ??t have to pay anymore money,I ended having to spend another $800 over my quoted price. Plus,I had to load up my car with a ton of items just so I wouldnâ??t get more charges from them. Youâ??ll also never know when youâ??ll get your stuff. I was told on November 13th that my items would arrive at its destination in 5-7 days. I call them on the 7th day to see where my items were,and the lady boss told me it would be another week. So,not only did I get all of these extra charges,now I have to sleep on the floor for an extra week. When my items finally arrived on the night before Thanksgiving,I got hit with more nonsense. I tried to make a deal with the driver to only carry a few heavy items up and I would do the rest,just so they didnâ??t charge me for more steps. The driver didnâ??t even bother to bring help,so I had to move all of my stuff with him. Why did I pay for mover if I had to move stuff myself? Why wouldâ??ve happened if I wasnâ??t there to help him? In closing,this is the worst moving experience I have ever had,and I want everyone to avoid this company like the plague. I will say for legal reasons,there is nothing â??illegalâ? that this company did,and Iâ??m sure theyâ??ll respond with contracts,this and that,but just because it may be legal,it doesnâ??t mean itâ??s ETHICAL. Big shoulders,along with Frontier moving are working in tandem to legally take your money. They will overpromise and under deliver. Read more