Empire Moving & Storage has built its reputation by offering top quality moving options to its customers. It always cares for customers and makes efforts to meet their moving desires.
At Empire Moving & Storage, there are no complicated pricing schemes. Empire Moving & Storage uses a built-in pay scale which calculates any extra charges that might incur, and includes them in the hourly rate. With Empire Moving & Storage you only pay for the hours that we work for you.
Whether you are moving a couple of items or moving an entire household full of furniture, nationally or internationally, Empire Moving & Storage can save you money on your long distance moving requirements with our self moving service as compared to regular movers.
All trucks in our fleet are equipped with air ride cushions, hardwood floors, E-tracks, ramps lift gates and are kept in excellent mechanical condition.
Local Move
Whether you are moving one floor walk-ups of urban areas to spacious estates, our famous trucks dominate the local moving scene. We can move your home or office across the street, across town, across the state, or across the country.
You can hire our expertly trained, courteous, and enthusiastic professionals to pack your belongings, move them to a new home, office, or storage facility, and even unpack them.
Long Distance Move
Empire Moving & Storage is able to provide low rates because we do something consolidated shipping. Instead of sending a truck across the country with only your shipment on board, we consolidate your shipment with other customers’ shipments. This method of shipping allows you to receive a greatly reduced rate.
International Move
We can assist you with your household goods move, to and from anywhere in the world. We have experience with the global carriers we use and their reputation for moving people overseas is excellent. Whether youre moving a few boxes, or an entire household, you will receive the same reliable, courteous, personalized and prompt services.
Packing
Empire Moving & Storage team knows exactly how much packing material is needed in order to ensure safe delivery at your destination and they handle your belongings with the utmost care and responsibility. If there are certain items you would like to pack yourself, Empire Moving & Storage will provide you with the necessary materials.
Packing Supplies
We carry all packing supplies needed for your move. If you purchase packing materials in advance, we will deliver them to your doorstep free of charge. Our Trucks will come to your move, fully equipped with packing supplies, in case you run short on materials and need them for last minute packing.
Storage
We have over 15,000 square feet of state-of-the-art storage facilities with a convenient location. We offer a complete range of storage options: Mini-storage, Warehouse Storage, Document Storage, Art storage. Our storage and warehouse space is secure, clean, well-lit and temperature controlled. We also provide free parking facilities.
A Horrible Moving Experience I Hope ...
Empire Moving Group helped come pick up our stuff with short lead time (another company tried to move a pickup time out close to a week which we would not accept), for which I was tempted to give them 2 stars instead of 1. Many of our complaints deal with the copmany that they contracted out to, NW Relo, but we ultimately paid Empire Moving Group for services which we never fully received which were heinously tardy and Empire Moving Group owns the overall process as the primary contact point. The contractor still "owns" what the subcontractor does. If you don't understand these interesting businesses, they pick up your items and put them in storage and then the truck going down leaves a week or two -- or in our case, a month or two -- later. Empire Moving Group of course will hide behind all the legalese in the world for expected time, but on move out day we got a paper saying to expecting the truck in "up to 21 days". No asterisk saying that meant business days vs calendar days and nothing to indicate it was a weak / next-to-worthless guess or hope vs something contractually accountable for. We emailed and called a couple times to understand when to expect movers vs us doing errands/outings in our new home, and it was only right around 3 weeks in that they clarified that 28 *business* days (over 1 1/2 months!) was what they _really_ meant when they had ample time to be transparent earlier. When the movers arrived roughly a month after move out, they were missing a ton of items: Among them all 5 out of 5 of our beds being incomplete or missing entirely. Zero apologies, zero rushed fix, and it took a full week for them to realize/acknowledge there was a ton of our stuff including beds still in our warehouses. Apparently back-of-the-line treatment is what we got because it took another month for Round 2 of the move to arriver, and never once did they give an estimated date. Threatening to go to binding arbitration was sometimes the only way to get them to respond to emails in a timely manner. We also repreatedly complained that they did not reassemble furniture that they had disassembled on the move out, something we specifically paid extra for. Our first set of movers went AWOL at the end of the day, leaving many of the upstairs boxes down in a downstairs holding zone too. The 2nd set of movers told us point blank they didn't do "Ikea" stuff but NW Relo distinctly told us that reassembly of anything disassembled was indeed the service we paid extra for -- and I'm rightfully holding Empire Moving Group accountable too. I will separately pursue for monetary compensation, refunding for services I was not granted, and I will expect the highest level of customer service just like you would expect from a cable company *sarcasm*. Multiple times in this second round we cc-ed or roped in Empire Moving Group customer service directly, and I would say 0 of those times did it really help (except for right
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