First Call Movers

Overcharge and Damage to Furniture

First Call Movers personnel purposely and intentionally deceived me in order to gain my business. Completed three individual contracts beginning at $3,036.89, second $4, 245.31 and ending with $5,449,69. Overcharge of packing items. On the revised contract I was charged for packing and duplicated charges at pickup location. Also items documented on the contract to be moved were left because the movers ran out of room. This also increased the amount due. Damaged antique furniture, furniture and collectable items valued at approximately $6,000.00. The damage to the furniture included broken mirrors, furniture with deep gouge marks, missing crown molding from entertainment center, broken bar stools, broken bookcases, scratches to bedroom suit, holes knocked in furniture and broken collectable horses. The collectable horses were properly packaged and also marked fragile. Overcharged in reference to the size of truck accessed during the move. Advised the truck held 1650 cubic feet but was charged for 1683 cubic feet. Violated numerous areas of their own contract, i.e. failure to review contracts with customers, failure to use the truck documented in their contract, failure to replace damaged items, late for both pickup and delivery, and last but not least rude and unprofessional individuals. The moving personnel, Sergioa along his heper, spoke little to no English. Sergio spoke broken English, and the helper spoke no English. I feel the language barrier that was present contributed trememdosly to the lack of communication between the customer and moving personnel. WHen the helper was advised in reference to items to be moved, he acknowledged with the nod of his head. Upon contacting First Call Movers it was pointed out to me that I had signed and accepted .60 per lb for First Callers liability. I was never advised of that information reagrding .60 per lb. Moving personnel (Sergio) hand pointed to the areas I needed to sign. The following is a sample of what I am dealing with relating to First Call WHATEVER: I work in First Call Movers' legal department. James forwarded your email to my attention. Thank you for your email and I apologize for your dissatisfaction. By signing your estimate agreement you specifically acknowledged and agreed to the disclosures stating: 1) First Call Movers is a broker (in bold print!) not the moving company that provides transportation and 2) we do not guarantee pick-up and delivery times/dates. Your moving company was First Call Movers of Florida, an affiliate of First Call Movers but a separate company than First Call Movers. First Call Movers is a broker and First Call Movers of Florida is a moving company. If I can be of assistance to anyone even thinking about using First Call Movers please contact me. I would appreciate any assistance from individuals in an attempt to resolve my problem with First Call Movers. First Call Movers refuse to accept any liability for their violations. Read more

Great moving services

My daughter recently moved back home from college and she used First Call Movers. Although I wasn't personally involved in the move myself, I can say that the company was good and they delivered everything on time and everything was fine when they got here. Read more