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Anonymous
August 22, 2017
They were very good.
They were good they were on time they were very polite and it was a long day for them and they got it done to my satisfaction
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Very helpful guys
The crew was professional and friendly. Everyone was very helpful and work hard while taking good care of our belongings, including our upright piano. They even, took responsibility and liability by taking our heavy and bulky couches through our balcony on the 2nd floor. They brought a pickup truck, loaded our couches to their truck and transport it into their box truck. No words to describe how happy we were and highly recommend them. Great job Zik,Rene,Miki and William.
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Good Experience.
Green Plant Movers estimate was affordable and fair compared to other movers I’ve used, I couldn't resist booking them for a move from MD to VA. After booking, I was slightly worried going with Green Plant Movers but it worked out at the end of the deal. With the details given to them, they sent me the right number of men to do the moving with a perfect truck. All the fragile items were moved without damages. These folks are friendly, fast, hardworking and super-efficient. I couldn’t ask for a better moving experience.
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Cracked a mirror
It went okay. Afterwards we found out a mirror was cracked. They said they would replace it if we sent pictures. And we haven't heard back from them. It was within the price range that we called about. They charged extra because it took longer than they quoted us for.
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I paid more than what they quoted me ...
Yeah, everything went fine except for their miscommunication about how long the truck was gonna take. And then when the people got here to deliver, no one met him, so I had to help him unload my truck from down a hill.
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Tamika
September 21, 2016
It was extremely horrible
It was extremely horrible. The movers took their time to move my stuff. They are an hourly based service. I was moving on a military installation. They did not get prior approval so they wasted an hour at the visitor center while I was trying to get to the location. They put my stuff on the lawn. My flat screen tv no longer works. I've been busy with work and haven't been able to follow a claim with them. It was just an extremely horrible situation. I couldn't watch all three movers at the same time. One of them spent an hour wrapping up my chairs. He took them completely apart. They did whatever they could do to increase the time.
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Horrendous Service and ignored Contract
I digitally signed an estimate for $880 with Green Planet Moving. They then provided me an updated "estimate" (based on my provided inventory list of 142 items of various sizes plus boxes) of $1,760.00 on June 27; promising me that it was merely an estimate (based on 13 working hours) and I would only be charged for actual time worked. When the workers arrived I showed them everything I’d listed and where it was located in the house. They immediately said it was more than they’d expected and he’d have to calculate a new “estimate”; because he’d based the initial estimate on “1 bedroom”; even though the inventory list had included, among other things, both a Queen and a King bed. He scribbled some new notes and immediately told me the new price would be over $3,000. He mumbled about "fragile items" and "...more than expected..." There was one, single item with glass doors. They priced “bubble wrap” for this item at $1,200. He threatened me with a $500 cancellation fee (plus loss of my deposit) if I didn't agree to his new number. After some bickering he "agreed" to take 13 items plus our boxes for $1,605. Their crew only worked for two hours yet billed me for 10. They broke a handle on my dresser and claimed “it was like that before”. They ripped the bottom of my box-spring and damaged many of our pieces by running a strip of tape around them (which apparently cost us $300 for “packing/other”) One of their crew spent almost half the time not working, but playing numbers with us saying, “This isn’t a negotiation.”; as if he knew he had us in a corner. He scribbled over the carbon invoice (after I'd signed it) adding extra time to what they were billing us. My signature is floating in the middle of the invoice nowhere near a signature line, leading me to believe some other form was signed and then transferred to the invoice. They left trash all over our yard and driveway. They used our restrooms without even asking. They scammed us out of our original contract. They agreed to take all our boxes and left around 30 of them behind. They whined and complained the entire time, cursing and flailing their arms in disgust. They were relaxing on the lawn instead of having the truck backed up and ready at our new house. They leered at my wife in the bathroom. They shuffled around like children as if they were angry we didn’t fall for their $3,000 price. They kept threatening to bill me for extra time if they didn't get going quickly. I have documentation of everything if required. From email correspondence with them, screen shots of their written insults toward me, contracts, invoices, time stamped photographs, etc. We’ve been filing these complaints to them for 24 days now with no response. I wrote some negative (though 100% truthful) reviews about them and now they've begun insulting me in public forums such as Facebook. I've reported them to the BBB and the Maryland Bureau of Pu
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Amazing service
Wow. They we so good and they were so efficient they finished an hour early and saved me money on my move! Great job BRAVO!
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