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Rushed and Overcharged
In May 2021, I've contacted h2h based on the great reviews, got a quote, and scheduled our move for June 26th. In the meanwhile, we've decided that bringing our bed was not worth it in that it increased our cubic feet total, adding about $450 dolars, and causing us to get a larger shuttle, costing us another $150. On June 24th, more than 48 hours before the move (their deadline for inventory changes), I've updated the inventory, emailed Lyuda and Valerie, and, getting no response over phone, left them a voicemail. On the scheduled day, they picked our furniture and put them in storage as we requested. Flash forward to the day of our move in Boston...H2H called us *on the very day of the move*--not 24 hours in advance, as their company policy indicates. Stella was pushy about delivering the furniture on that day, too, and told me that there would be extra charges if we did not accept the move. I'll just let you imagine the panic this causes to a family with a toddler--I had to get a day off work, we had to find a way of not getting our son injured from the constant move of large boxes, it was hell. I also realized that the total amount was much higher than I remembered, and told this to Stella. She insisted that I pay at that moment and assured me that they'd go over the charges afterwards. After the move finished, we realized that we were charged for the previous quote, which included our bed. In other words, we were charged $600 more than we were supposed to. When I reached out to Stella and explained the situation, she argued that there were extra items on our list. Movers, as you might know, regularly disassemble table legs as a space-saving strategy. I couldn't believe my ears when Stella tried to use these "extra items" as a justification for the extra charges. Also, she insisted that shuttle prices are not determined by total cubic feet, which is a complete misrepresentation of their company policy. I've provided Stella with pictures of the final bill and items she did not recognize from our quote (the quote she shared with us included the bed, of course). I've been repeatedly told that the manager (Lyuda) would contact me, but received no calls whatsoever. This is why I said at the beginning that this is just another company with no care for what is right or wrong. They are only after your hard-earned dollars, and once they get the cash completely ignore your calls. I'd look elsewhere for your upcoming move.
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Best Movers so Far
As always, I do things at the last minute and thank you H2H movers for coming to my rescue. I have a lot of shit and I was afraid I won’t be able to get out of my old place on time. Land lord was all over me, but the team of H2H movers moved my stuff in half the time. They were very careful with all my electronics and did not scratch anything. When I moved in that place, I did it with my friends, and had to pay the land lord $300 for repainting because we caused a lot of damage. I knew that after that I would have to leave it to the professionals, and that company was very professional. Not a single scratch, dent or any other shenanigans. I am so happy with them. Thanks H2H.
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Satisfied with them!
It was awesome. They were on time, they did a very good job, and I'm satisfied with them.
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The Most Professional and Caring ...
I had moved before 100 of times, but I never found a company that I would want to use more than once. I had good and bad experiences, but never an excellent one! The guys don't look very "mover" type but they can definitely surprise you! movers were efficient but also super careful with all my belongings, excellent job with packing my furniture with moving blankets! All guys were very polite. Excellent job H2H movers!
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The best moving experience!!!!
I was recently moving from Chicago to Davenport to go to school, and was really stressed about the whole process, given that I needed to move everything and over a long distance. However, h2h movers provided me not only witha great customer service, transportation service, but also with an adequate price. They did a great job at low cost and within scheduled time frame. They made my moving experience better than I expected, that's for sure. Thanks again guys for your help, would recommended this company to everyone who needs professional moving help !!!!
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The best moving experience!
H2H Movers definitely provided me with the best moving experience. I used them in the beginning of last year only to unload my items and they gave me an amazing price. I don't know if anyone should know that but $50hr for 2 movers is a steal! Considering that every other company quoted me for $90+ up to $115hr for 2 movers. I called them again this year for a full move with packing, unpacking, assembly, disassembly, and furniture rearrangement. They did an amazing job and were done with in few hours. I wish I took some pics and videos of those guys moving so fast but maybe next time. I will recommend them to anyone. Thanks H2H Movers!!
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