Jack & Jeff Transfer

property lost; no accountability; ...

I hired JJT of Visalia to move our household goods from Exeter, CA and to enter them into storage, anticipating a duration (overseas assignment) of several years. After our return to the US we relocated to Arizona in April, 2020. During the nearly 5 years when our material was in storage, we paid JJT in full, regularly, by direct payment. Not all our belongings were properly received in Arizona, however. Three landscaping tools of significant value were stolen while are things were in the custody of JJT. Two of these are clearly shown (by JJT’s own documentation) to be missing, even at the point of entry into their warehouse in 2015! The third piece – which was essentially the base component for all three – was actually replaced by an inferior, non-operative tool; clearly, this was a deliberate attempt to hide the fact that the tool was stolen. Nevertheless, in addition to JJT’s documentation, I have fortunately retained clear documentation of all three tools and their original purchase. I calmly called JJT to explain the situation. They were initially sympathetic – and I provided JJT with all the requested details, including the discrepancy in the documentation, the evidence of what was previously owned by me, and the picture of what we instead received. Based on fair market value of replacing these tools, I fully and properly documented the loss claim and requested reimbursement - submitted to JJT on May 29. All requested backup information was also submitted at the same time. JJT confirmed receipt in full of these materials a few days later, and that everything needed had been properly included and submitted. They confirmed that everything was in order and would be processed expeditiously. Four weeks then passed without receiving or hearing anything; I again wrote to JJT. I was assured that full reimbursement had been sent out, and that “there must be a problem with the mail”. (We have had absolutely no problem with the US Mail otherwise.) The JJT representative further indicated that she would personally “…issue the new one [check] tomorrow” on July 2. I am quoting directly from the archive of emails that I have fully retained. Obviously, these three assurances were misleading and insincere. Now a full 100 days after the incomplete shipment arrived, and two months after the claim was fully submitted and acknowledged, and after three email assurances by JJT’s, nothing has been received. I wrote to JJT once more (fourth time) to plead for fair handling on July 14 – two weeks after the statement that a check was being sent out the next day – but this time my request was simply ignored. Clearly, JJT is not only deceptive in its practices, but also insincere and misleading in their communications. It is immensely frustrating to be treated in this way. I sincerely hope to help other consumers avoid this same experience. I respectfully recommend that you avoid Jack and Read more