Joes Moving

Horrible Moving Experience

My experience with Joeâ??s Moving Co. in Rochester,NY during our recent local move was extremely disappointing and Iâ??m sharing it so others can make a more informed decision when choosing a moving company. On moving day,the moving crew arrived 45 minutes late to our home. The crew leader did not apologize for the late arrival but made sure to inform us that if we leave a 5 star review on Google that we would receive a discount on our bill. An incentive for posting a record not sit well with me. The quality of the service declined from there. The crew did not work efficiently as a team and did not seem focused on providing a professional moving service. While relocating a stainless steel refrigerator,the front of the appliance was significantly dented. I was told they did not have the correct equipment to move it and that the damage might not be covered by their insurance. I was previously told the company was fully licensed and insured. The movers took countless breaks during the move and returned from lunch smelling strongly of smoke,which did not feel professional during a paid service. One of the movers was continually dropping our furniture on the ground. During the move,the walls in both homes were gouged and ended up with holes,and a hardwood kitchen table that has been in our family for generations was scratched badly. It will now need to be refinished. At the end of the move,all of there break time was included on the final bill. I just paid because I wanted the move to be over. While unpacking,we noticed that several boxes we had packed ourselves appeared to have been opened or disturbed. These boxes were labeled â??Master Bedroomâ? and â??Fragile.â? We then realized many of our personal items could not be located,including a few sentimental pieces. I reported the situation to the authorities,but because the move occurred weeks earlier,I was told it may be difficult to determine exactly what happened. Since the move,I made several attempts to contact the company regarding the damages but I have not received a response to my calls or emails. I later tried to follow up and was told they did not have a record of my move. Based on what occurred during my move,I cannot recommend Joeâ??s Moving Company. Read more

Honest dependable reliable and ...

I can't express enough gratitude to Joe Benavidez and Joe's Moving. Truly a blessing! Highly recommend!! Thanks Joe! Gina L. Greeley Colorado Read more