Liberty Moving Group, LLC

SCAMMERS

This company moved our stuff from NY to SC (booked with broker Premier Van Lines -CROOKS). They damaged about $9,000 worth of furniture and items. We filed a claim, sent pictures and they had the audacity to offer us $153.00!!!!! They are pieces of garbage that take advantage of people!!!!!! The broker charged us 3 times what was originally quoted, and this moving company destroyed most of our items!!!! Read more

Liars and thieves

In the beginning everything was perfect, they replied promptly to my inquiries and they gave me the lowest quote. They gave me a quotation for 250 sq ft at $1,125 and when they showed up at my place, a guy named Rami said that because of the way the truck is set they cannot put other people’s stuff in the same “lane” of the container so I had to pay for the full lane, which was an extra $774. They ended up charging for 422 sq ft and he said that since I was paying for it any way I could add more stuff so I added a small bench. When it arrived at the destination, I saw the truck and there were other person’s things in the same lane when I was told I had to pay for it all because they couldn’t put other people’s stuff. When I called the company, they always said I had to talk about it with someone else and that person wasn’t there or other excuses, so I sought the help of the Better Business Bureau, and then they responded saying they couldn’t give me my money back because I had sent more stuff than what they quoted for, but I measured everything and including the small bench I added, it was 147 sq ft, much less than the 250 sq ft that we’re initially quoted and it was all because of a lie about the lanes in the truck container. Read more

Movers

Liberty Moving Groups crew was extremely helpful with my latest move. Everything from a full sectional couch to expensive music equipment was handled with care. I plan on using their services again if I happen to move next year, and I would gladly recommend them to friends looking for a moving company!! Read more

Thank you!!

I hired Liberty moving group in the beginning of March and I promised to write a review once it was all done! The crew worked very hard from start to finish. They were on time the day of the pickup and the delivery took 10 days to get me out west to California! If I could leave more than 5 stars I would! I would recommend this company for anyone moving out fo the north east! Thanks again for the great service! Read more

Dishonest company

I have moved about twenty times in my life, nationally and internationally, with different moving companies. Garland Movers, part of the Liberty Moving Group, is by far the worst mover I have had experience with. This is the type of company attracting you with a low-ball estimate at first, then once you have become their customer, they will lie on the volume of items being moved, and will not hesitate to take your belongings hostage until you pay the difference. In my case, I had exactly 421 cubic feet to move. I knew the exact volume, because my items had been professionally packed by another mover, and stored during one year in a storage place! The only thing Garland had to do was moving the already packed boxes… I had been very clear with Garland Movers about this point, before signing their estimate: « A situation I want to avoid at all costs”, I wrote before they took possession of my belongings, “is you telling me, after loading the items into your truck, that ‘well, it might fit in 421 cubic feet when in crates, but it did not fit in 421 cubic feet in our truck’. If the items fit in 421 cubic feet, and if they are handled by professional movers, there is no reason why they would not fit in the same volume once in a truck… Your reassurance on this point is crucial” Despite of Garland’s reassurance, a few days after my items were picked by Garland Movers, I got a call from them telling me that the volume they had moved to their NJ warehouse was 621 cubic feet, not 421! They then literally took my items hostage, sending emails like this one: “would you prefer picking your items up in New Jersey?” (by that time, I already was in New Mexico). They then pretended that they had no working phone number to contact me, just to justify the fact that they were not willing to get my items out of their warehouse before I would pay the extra money they were unduly asking for. I eventually received my items about 6 weeks after they took possession of it, but not without any collateral: to lower their costs, Garland subcontracted the delivery to another company without my consent, and without letting me know in advance. Consequence: a box was lost in the process, a box that contained some items that cannot be replaced, including a painting, an expensive knife, and shoes. When I told Ken J. (my contact) about the matter, he just advised me to get reimbursed by the insurance (at a rate of… 60 cents per pound!) On the top if it, I realized months after the fact that Garland Movers had made an “error” when debiting my credit card for the deposit, debiting $825 instead of $632. Just a honest mistake, of course… It took them about three weeks to get reimbursed for that money. Conclusion: if the estimate it too good to be true, it probably is. Especially if it is the kind of price ending with “999.95” and that includes a rebate. You are probably dealing with a struggling company ready at everything to steal some busin Read more