Lighthouse Moving

Warning: DO NOT HIRE

One day late! Yes, you read that correctly. If you want your move to go smoothly DO NOT hire Lighthouse Moving. John the owner is old and confused. He cannot keep his crews and scheduled moves straight. I called a month early to schedule and I was given an arrival time of 2:00 Saturday. At 1:40 I was told by John the guys were leaving Hopkins and after their break they would be at our condo in an hour. At 3:00 I called him and he was definitely confused. He said the guys were unloading a high rise and it would be a few hours. High rise in Hopkins?? I reminded him of what he said at 1:40. He just kept rambling on and on, and I realized then he sent the movers to another appointment. He realized it too, but he offered NO APOLOGY, NO SYMPATHY, NOTHING. All he did was make excuses, talking over me, and blame the homeowners for lying about what they had to move. Desperate, because at this point no other movers were available, we decided to wait. I have never felt so mad and helpless. It was not what I needed considering moving is stressful enough. Around 6:00 John called and suggested we wait till Sunday morning, because the guys already had two moves for the day. What choice did we have?? What about the appointment I made over a month ago?? What if we had to be out that day?? Still NO APOLOGY, NO SYMPATHY, NOTHING. When the movers arrived they knew about yesterday's situation and said John overbooks ALL THE TIME and wanted us to know it was not their fault. Don't risk your move being delayed by one day. Hire a professional moving company that honors their appointment and believes in customer service. This is not my first time hiring movers, I know what to expect and this was the worse experience I have ever had. I don't know how Lighthouse got an A+ rating through Angie's list or any of the good reviews on reviews on Google and Yelp, but I am here to warn you to AVOID LIGHTHOUSE MOVING. Read more