Milestone Relocation Solutions

Damaged Goods, DUI Drivers, Terrible ...

MILESTONE RELOCATION is a terrible company. They sent 2 guys who smelled of Marijuana upon entry and they didn't cover or wrap ANY of my belongings as promised in the move. The movers took a Marijuana smoke break in the moving truck before moving my stuff to the new address and upon carrying my furniture in they damaged my sofa and ripped my laundry room door off the hinges where it has to now be replaced. Richard was my contact at Milestone. I filed a claim and 3 months after my move I've received nothing for $400 in damages. Ashley handles claims and she is completely useless and worthless as a representative of Milestone. STAY AWAY FROM THIS COMPANY. WARN EVERYONE YOU KNOW!! Read more

Awesome Service

The first thing I that I always hear about moving, is that its stressful. I was skeptical about using Milestone Relocation Services due to the reviews I had read on different website and BBB. But I am so happy that gave them a chance, because Tee and Matt were more than amazing!!! Marnie, my moving coordinator, got me the best rate possible and she kept in contact with me throughout the process. Email confirmations, phone calls or by text, Marnie was on it!!! Tee, contacted me the evening before the move to confirm everything and the morning of! My movers were scheduled to arrive between 9 am - 10 am and they arrived at 9:15! From the walk through to confirm items to the payment, I was so pleased!!! Tee and Matt, took great care of all our items! Nothing was damaged or missing. They were very kind and professional! And for a three story townhome...they were in and out! I highly recommend Milestone Relocation Services! Hopefully, I won't be moving again for a very long time, but if I do, I know who to call! You guys were so awesome!!! Thank you so much for a STRESS FREE MOVE!!!! Read more

Unprofessional and poor service

I know that moves can be tricky and I've worked with several national and local companies, but this was the WORST experience with a crew I have ever had. Honestly, if the moving crew hadn't had my phone number and details of the move I wouldn't have associated them with the business at all and if I hadn't had to move by that particular date I would have declined services upon my first impressions and interactions with the moving crew. What I saw looked nothing like the pictures that are posted for this company. Noted on company website: "All our crews consist of trained, professional and uniformed moving specialists." My experience with Milestone Relocation:* One mover noted "you are the most difficult customer I've experienced" and "your move makes me want to retire, I just want to get out of here."* Furniture was referred to as "cheap" Mover argued about providing a receipt for payment, noting the company does not have receipts for customers.* Was told that if I wanted my furniture wrapped, wanted a receipt, etc. that "you should have gone with a different company, we don't do things that way."* Mover #1: jeans and a black t-shirt; mover #2: jeans and a Nike sweatshirt. Unmarked truck, dilapidated condition, shattered glass on floor of truck. The movers said the condition of the truck just happened a few days prior, but I can't imagine a business being okay with moving paying customers in it. Noted on company website: "We will bring moving blankets, shrink wrap and tape to protect your furniture at no extra cost." My experience with Milestone Relocation:* Movers complained that my mattress bag was not taped shut; they did not have tape. I unpacked a box to provide the tape. * Movers noted that I was being "argumentative,"and "making this harder than it needed to be," when I requested that moving blankets be used to transport furniture. After several requests on my part, they still did not do this with 100% of furniture. * Mover notified me that he would point out any scratches, furniture damage, etc. prior to moving an item. Two marks on the dining table were showed to me. After the move: bedframe is bent; TV stand has several scratches and bookcase has a scratch. * Was told that if I wanted my furniture wrapped, wanted a receipt, etc. that "you should have gone with a different company, we don't do things that way." Noted on company website: "Great customer care. We are committed to providing excellent overall moving experience to our customers. We have highly knowledgeable moving consultants to answer all your questions before your move, dispatchers that are available on your move day; and in case something goes wrong, we will always be here to address any issues that may have appeared." Read more

Excellent Service

The move went great. The guys were very mannerable and easy to work with. They were great. Read more