Mission Transportation Inc

Horrible Experience!

My wife and I moved from California to Georgia in December (2019). We contacted several of the major moving companies (Allied, Mayflower, et al) and received a quote. We also wanted to get an estimate from a local company as well. So, we called Mission Transportation. Our first contact was Steve. We spoke to him at length asking several questions about the company. We scheduled a time for someone (Alan) to come out and give us a quote. The quote was much lower than any of the other companies. We explained that we wanted to do some additional research before committing. Our research turned up several scathing reviews. We let Alan know we were uncomfortable doing business with them. It was at that point that Adam (owner?) called and asked that we give Mission a chance. He said that he would personally oversee our journey. He acknowledged the bad reviews and said they were making changes to make things better. After calling a few other companies, we contacted Alan again and asked that he review his original quote. Alan assured us that his quote was accurate and that he stood behind it 100%. Moving day came. The gentlemen who loaded the truck were fabulous and said that Mission was a great company and would take care of us. Unfortunately, this was not our experience. In the middle of packing the truck, we were told they had reached the quoted footage and anything additional would increase the price. By the time the truck was loaded, the cost had more than doubled. We paid what we were originally quoted, refused to sign the new quote and let them know that we would speak with Steve and Adam before agreeing to pay any more. Next, we were told that our stuff would be taken to a warehouse in San Diego to be transferred to another truck for the trip across the country. Both Adam and Steve knew that we were closing on our new house the following week (8 days later) and assured us that our stuff would be there within a few days of our closing. We were told that once our stuff was in transit, we would receive regular updates on the progress of the move. When we called later in the week to find out how things were going, we were told by Steve that our stuff was still in San Diego until they were sure that our house would close on time?! We explained to Steve and later to Adam that it was none of their concern when our house closed. The onus was on us to ensure everything was set up on our end. At that point, their story began to change. We were told that the truck that was originally scheduled to bring our stuff out had left (because Steve and Adam decided to hold our load back because they were waiting for our closing), and we would have to wait for the next truck to come out. Character limit reached...Please see our full review on Yelp: https://www.yelp.com/biz/mission-transportation-san-diego?hrid=7uDqmR8gbX-hXAi43GrkTA Read more

Amazing Workers

Hands down, the most perfect move. Great experience. These guys showed up on time, took good care of our stuff, and worked insanely hard. Unloading was also very quick. The thing that most impressed me was how nice they were Super polite and very friendly. We tipped them generously for a job very well done. I Highly recommended Mission Transportation!! Read more

Amazing service

"Finest relocating business I have actually made use of. Relocating team got along as well as functioned rather quickly. They can be found in and covered every one of my furnishings with relocating coverings. No problems! Extremely advise Mission Transportation Inc. " Read more