Official Van Lines

Excellent customer service

Good job Read more

Excellent!

The Official Van Lines were the best company we have ever moved with. They save us a lot of money, and they saved us from doing this move ourselves. Everybody played a part. You will not be forgotten. Read more

Great Movers!

Used them for the first time and everyone I dealt with, from the online chat to telephone service and driver were excellent. Would recommend it to anyone moving. Well done, guys! Read more

Thumbs Up!

It is an excellent experience: helpful staff from beginning to end, on the phone, and at the delivery end. No problems at all, reasonable too. I would recommend this service. Read more

Excellent!

5 guys and 3 vehicles moved me from MI to FL. All completed in a day. They were on time, listened to us, and at every stage checked every aspect to ensure we were happy with the progress. They were really quick and got the job done! 10/10 service. Read more

Thumbs Up!

Robert and Allen were absolutely amazing and stepped into the breach when we were let down early in the morning on our moving day. They were so hard working, really understanding, and had a great personality and enthusiasm to help us. Read more

Nice Move!

The Official Van Lines team. Were Friendly, punctual, and professional. They stepped in at the last minute and were friendly, punctual, and professional. I would definitely recommend them to all. Read more

Great movers!

John from Official Van lines is extremely careful with the two stainless steel refrigerators. He moved for me up through the stairs and down and across the city. They handled the whole move very professionally and without any damage to any of the items. Recommended to all. Read more

Excellent!

Clear communication and well managed expectations throughout. It was difficult to do in the middle of a worldwide pandemic but Jack and his team did a great job and all my belongings arrived without any unexpected issues. Would definitely recommend Official Van Lines. Read more

Smooth Movers!

Great price and great service - fantastic communication from both Official Vanlines and the driver himself. Would definitely recommend, I will use them again. Read more

Excellent!

Great movers. Nothing was too much of a problem. Courteous and very good service. This is the only service I’m going to use in the future to move bulky items. Thank you. Read more

Smooth Movers!

Very polite, helpful and efficient, a job well done. Absolutely Brilliant Service, I will always recommend this great service. Read more

Excellent!

Amazing, especially for students as it cheaper than other van companies. Also the van drivers were very professional and every item came back perfect. Would recommend Movers.com for a very good price a smooth no fuss service from start to finish. Read more

Nice Move!

Excellent service, easy to setup the order. Very good value and goods arrived super-fast and undamaged. I absolutely have nothing bad to say about them and I will hire them again soon too! Read more

Great Job!

Did what they said they would, when they said they would for what they said they would. Great service. It was cheaper than the local drivers I had quote. Highly recommended. Read more

Nice Mover!

Excellent service from start to finish. Poor guy traveled from east MI to bishop MD in dreadful weather conditions and even apologized for not being earlier. Man Read more

Smooth Work!

120. Very satisfied with the level of service. Efficient, speedy, and well-priced solution for a house move. Thank you for making it look so easy. I will be recommending them to my friends! Read more

Great Work!

Can’t fault the service move us out and into new home brilliantly. The Removal Men who came were considerate and very efficient and very quick I would highly recommend them and will happily use them again. Read more

Smooth Mover!

What can I say that has not been said before by others. Everything went superbly well, from the initial contact with David Reid, to uplifting all items, getting them into storage and subsequently delivery to the new home. Read more

Great Work!

Really easy to set up and the drivers were fantastic, super-fast and friendly too! Used Official Van Lines several times, can't fault the service, have always been on time and I'd highly recommend them. Read more

Smooth Mover!

Great reliable service, much cheaper and easier than hiring a van! Used twice now and both times have been the same. So easy, quick and convenient! :) First class service thank you and I would recommend Official Van Lines 100%! Will work with them again. Read more

Great Job!

Drivers were on time, goods arrived without damage. The tracking link was useful avoiding concerns and unnecessary waiting. Professional service and great communication. Would definitely recommend them any day, especially for their lovely demeanor and if you want to book through this Company, make sure to ask for Mick and Jack. Thank you very much! Read more

Great Mover!

We were very impressed with Official Van Lines. As a company their website is very easy to use. The guys that dealt with our move we're professional, efficient and courteous. Would highly recommend and wouldn't hesitate to use again. Best guys ever! Read more

Great Mover!

Excellent service from Moving Reviews. Booking was easy and clear and communication was perfect. Always kept up to date with progress. Driver was on time and was informed of their arrival. I was dreading this move but they made it the easiest it could be. They had to climb 4 flights of stairs at our old place too! Nothing broken. Would definitely use again. Read more

Good job!

Great service. On time and great communication. The track your driver is great. Will definitely be used again. Read more

Couldn't be any worse

It has taken my wife and I almost a year to write this review given how terrible and frustrating it is to tell our experience with this company. It is by far the worst experience I have ever had with an organization. Long story short, we arranged to have our goods delivered on 1/24/2020 from Syracuse NY to Salt Lake City. We provided a pickup date and asked if that would work and the salesperson said it would not be a problem, there were plenty of trucks. The company showed up 4 days late to pick up our goods, which we already knew would make the approved drop off time impossible. They promised to get the goods delivered within a week and it was only later we found out from dispatch that trucks rarely go out west and there were none scheduled for several weeks. We tried to contact our salesperson who ghosted us the entire time. We finally received our goods in March. Before receiving our goods my wife and I received notifications that old credit cards we forgot in a box had been stolen and used in the surrounding area of the warehouse. The credit cards were in a lockbox, hidden in the comforter in a cardboard box. The lockbox was broken when we received it and the contents thrown around the inside of the cardboard box. The company denied any of their workers would do this but later acknowledged the restaurants where the cards were used were frequented by their staff. The moving company was nice enough to compensate us $300 for the inconvenience of our stolen cards. This was all before our goods had arrived. When we finally received our furniture, we noticed a box was missing, others had been opened and re-taped, furniture was broke, and several goods had been stolen. This included a PS4, Amazon Alexa, Digital Camera, souvenir money from abroad. We contacted the company in March and asked repeatedly to speak with the owners and other managers. The owner was apparently out of town in April, during Covid, at a conference and never returned our calls from March to August. The customer service lady made excuses, said he should call, and generally misled us while we tried to solve our problem. We filed a police report for the stolen goods but the investigation stalled with Covid. Every time we asked for arbitration information outlined in the contract they claimed not to know or will call back. We finally filed for arbitration in August and the Arbitrator said they could not rule on our dispute given it is a criminal case and the police would best be able to handle. At this point we stopped trying to find a resolution and just accepted how terrible and corrupt the company is. This company is terrible and the way they operate is atrocious. Do yourself a favor and never contact them. Read more

Worst experience of my life

Two months ago, my boyfriend and I started planning our upcoming move to Birmingham Alabama from Arlington, Virginia. After a lot of price shopping, my boyfriend had a delightful conversation with a rep from Official van lines. He was quoted $1900 based on our inventory. After weighing our options, we booked the move with a man named Mike that worked out of the Jersey office. He said our belongings would be at home October 1 at the latest, that their drivers wouldn’t legally drive more than 400 miles in a day. We were delighted by the experience, gave our $500 deposit and started packing. The week before the move, I realized I had nothing from the moving company checking in or confirming an arrival time. I called the number we booked the move, no answer. I tried every phone number I could find associated with the company for four days. No answer, no email, nothing. I was terrified that we had no way to move our stuff at the end of our lease and no time to book a new moving company. After dozens of phone calls and emails, the evening before the move, a woman answered in the Florida office and confirmed they’d be at our house at some point the next day. Late that night we were given our expected window between 9-11 am. Moving day was smooth! Our 3 movers were great. When our belongings are packed, we signed a contract and were told we’d receive a copy and that someone would call us for the remaining payment after they left. October 1st came and went, no movers. We called the next day and after 8 rings with no response we were finally told delivery wouldn’t be permitted until we paid our balance. We had NEVER heard this before but immediately wired our balance. The next week began the most agonizing 6 WEEK LONG process of waiting for our belongings to be delivered. We had only packed for a max of 5 days, in case something went wrong. We called every day, they picked up the phone maybe once out of every 12 tries. The woman who answered the phone was named Stephany. She would yell at us, cut us off, hang up on us, lie repeatedly about the status of our move, tell us to call back later on in the week and then not answer the phone when we did so. She said they had 5-30 business days to move our belongings because we weren’t on their normal route because “Alabama is considered the midwest”. This was the FIRST TIME WE HAD ever been told about the window. They lied at every turn (If we were so lucky for them to answer the phone) Stephany was the single rudest person I’ve ever dealt with: In customer service, in any business transaction, in life honestly. A week ago I called (5 weeks after they took our belongings) And they said “Our stuff was getting on the truck.” I called every single day since then to get an estimated day of arrival and they never answered the phone. They called Saturday to give us a delivery window and said we had to have $1,000 cash ready for them to get our belongings off the truck. So we had to acquire a load of cash at night on Read more

Where's my stuff?

Hired Official Van Lines to move my 1 bedroom, 1 bathroom apartment on 7/23/2020. It is now 8/31/2020 (21 business days after the available date). I've spoken to both customer service women who are extremely rude. After being told the truck would be loaded by today, I'm now told it will be loaded on Thursday or Friday. And what's with the cash only at drop off? I sincerely regret hiring this scammy company. Read more