Royal Relocation-CA

Worst experience of my life

"South Coast Van Lines" aka "Royal Relocation" You have to come up with new company names when enough people talk about what a despicable company you run. -5 stars. -all the stars in the sky. This is without a doubt the most horrific experience I've ever had. The absolute worst company you could ever dream of doing business with. When the movers showed up they went through, looked at everything, identified a few additional charges (minor), and then started working. When they got through about 45 minutes I was told that my quote was going to go from $2,600 to $4,580 because of some furniture wrapping that I didn't take care of myself. It was not mentioned beforehand, and I felt genuinely worried if I didn't agree to it, but I made it 100% clear that I refused to pay even a penny more for any additional charge that they could possibly come up with. The guy told me that under no circumstance would I be charged for anything else in addition. It's been 2 weeks and first of all, the company almost never answers the phone if I don't call from a different number than my own. I'm now being told that I have to pay $100 for a COI that I told them upfront was required by my building. The COI costs them absolutely nothing to obtain from their insurance company. I also required them to include the shuttle costs or potential additional fees in my original quote, but now I'm being told that I need to pay an additional shuttle fee because the one in the quote was "only for pickup". I have a very clear email record of the quote and me making it clear to the rep (Kim) that I wanted those fees included in said quote. The guy who called me today (from a DIFFERENT moving company) told me that if I didn't want to pay it all, I wasn't going to get my stuff. I explained my original quote and he said he didn't care, and the next thing he said was "Well, do you want all your stuff or not? We can leave it on the street for you if you'd prefer that" and then it was "you can get your own truck and just come pick it up from a storage unit in a different state." The shuttle quote they originally gave me was $200, and now it's magically $670 if I want to have my stuff delivered. Kim told me that it was South Coast Van Lines that handled everything. She was never upfront and honest about the fact that they were a broker. Don't be fooled by Kim for one second. She was wonderful when we first spoke and she swore to me that they were an honest and reputable moving company. Joke's on me for believing her. No idea who "Katia" is, but she's the rudest and most dishonest person I've dealt with throughout this whole fiasco. "READ YOUR CONTRACT!" "IT'S IN YOUR CONTRACT!" -- yeah, well, F**K YOUR CONTRACT, Katia. I didn't agree to work with a scam artist in my contract. I've already filed complaints with the BBB and the FSCMA. I'll be filing a police report shortly just to protect Read more

outstanding service

I would like to thank to Royal and their team for the wonderful move that they did for me.Besides a couple of dishes broken, everything else arrived in one piece, without a scratch.I also want to apologize for being so impatient and probably driving them crazy.After all the horror stories that i read on line, I was really nervous for my relocation but it turned to be not that a big deal.I guess its is all about luck to get the right company and then everything will be ok.Thank you again Diana, and all the rest for being so patient and taking care of my belongings.I hope never to move again but if I will I will definitely use you guys. Read more