Southeast Elite Movers

Great Service

Service was great the movers did a better job than I expected after I read some of there reviews it was very questionable, when It came down to picking this company to do my move. But they did a great job the customer service was great also. The packers arrived about 2 hours before the movers and completely packed my whole house. I also used there storage service to store my pool table and the price was very reasonable. The moved me locally in Jacksonville and only charge 1/3 of what other moving companies was asking for I was very impressed with the service but the most important thing I loved about this move was the affordability. I would recommend Southeast Elite Movers to anyone moving locally in Jacksonville Florida. Read more

Great Move

Southeast Elite' sales rep was informative and responsive. The one who assisted me through the move walked me through pretty clearly how they would charge me and the differences of how they charge versus other movers. The rate they charged me was accurate. The guy was also easy to talk with. We had to go back and forth but he was responsive. Also, Southeast fit into my schedule. The time schedule got a little tight though. He had to get some information to me and he did. There was one slight delay but it all worked out fine. I wound up moving when I needed to move. Overall, he did a good job. There were a couple of minor issues but nothing to the extent that I would not use Southeast again. With the hiccups we encountered, some were handled better than others. Aside from the sales rep, I also talked with two other people throughout the process. They were trying to get me into a time-slot that was kind of near date. Based on what I told them that we were moving and all the packages, we went through that several times. The guy was very patient with me in doing that. They charged me a little bit extra - the minimum weight. I was just under that weight though. But they said they would charge me 4,000 pounds because to get onto the truck at this date, that was kinda what they needed to do. I said it was fine. It wasn't a big deal. But they couldn't make the date and they pushed it back two days. At the end of the day, it didn't make a difference. But I was looking for a little recovery on that cost. They doubled the price but they didn't come in on the date they said. I asked that they charge me for what I have but they didn't do that. The sales rep couldn't get that accomplished. I talked to somebody in customer service and that conversation started off a little cranky because they were confirming if the movers came and if I was talking about a different date. I was like, "What are you talking about? We had this date." It was a little bit of a date issue. Everybody I dealt with was trying to be helpful. My big thing was they charged me for 4,000 pounds when I had 3,000 something pounds. They charged me for a very particular date range and it was two days past that when the movers came. But they explained to me that it was near a holiday and it was the same truck. It was just delayed. I went with it. The movers came within the ultimate window I needed them to come. They also did a really good job so it wasn't a bad experience. The only person that didn't really do a great job was the woman who had the title of account manager. I was not quite sure when the movers were coming. The logistics person who I was talking to left off saying he would do his best and promised that they would be there by Sunday even though I requested Friday. That was when we last talked. I was supposed to get a call from the account manager 48 hours before the truck came. I never got Read more