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They hold belongings hostage for more ...
If this review can possibly save even one person from the horrible experience with these crooks that I had, then it will have been worth my time typing it. DO NOT USE THIS COMPANY!!! THEY ARE CROOKS AND WILL HOLD YOUR BELONGINGS HOSTAGE FOR MORE MONEY. They gave me an emailed binding estimate of $1680 based on extremely detailed inventory list. When they came to pick it up on 6/28/15, I had everything stacked in the corner of my studio and I asked if it looked like the same volume the estimator gave me on the binding estimate. The job manager said it looked to be the correct amount listed in the estimate and the estimate should be accurate, so I said ok to let them start loading and they had me sign some papers. Then, AFTER they loaded my belongings and locked the truck, he told me it took up more space than they expected and I actually needed to pay $3959 and he had a new written binding estimate for me with the new amount. I argued and asked what my options were, but the job manager said unloading wasn't an option and I had agreed to allow them to load my belongings and now the truck was already en route to the next pick up and there was nothing he could do because the binding estimate was only an estimate. I continued to argue so he phoned a supervisor who told him to deduct $50 but that was all they were going to do. The job manager then told me they expected 15% tip in cash on the actual cost and not the previous estimate and that they would be the ones moving my things off the truck and onto the semi and to consider that. Once the delivery truck arrived on 7/15/15 the driver told me he needed $75 more in cash to unload the truck for "stairs fee". I said stairs were in the estimate, but he said if I wanted my stuff I had to pay. Then they THREW many of my boxes and belongings from the semi onto the grass and many boxes were broken open and a Jewelry armoir and a safe were broken. My mattress, box spring, bed frame, cooler, and Xmas tree were not in the delivery. The driver said "it's not my problem. I'm a contracted semi driver and can't help you" and left. After he left, I realized they had left a box of belongings that wasn't mine. I contacted joe Russo repeatedly and after 2 months, they finally found my bed frame/mattress/box spring and delivered it on 9/20/15. I waited until the bed was delivered to write my review for fear they wouldn't actually give it to me after writing this. They didn't care about getting the box back that wasn't mine and I didn't know who it belonged to, so I gave it to the second delivery guy so hopefully it can get back to the warehouse for someone to claim. They still haven't found the Xmas tree or cooler and they've ignored my repeated requests for how to get compensation for these things as well as the broken items. WHAT THEY DID VIOLATES THE federal motor carrier safety association/DOT LAWS!! I have filed a complaint against them
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STEVENS RELOCATION DOES NOT DELIVER AS ...
WHAT YOU ARE PROMISED IS NOT WHAT YOU GET....FAR FROM IT!! This review is long but worth the read if you are thinking of using this company for your moving needs. This was an email sent by my wife to the owner of Stevens Relocation, John Gallo and his manager, Anthony Demarco. Hi John, Per our conversation on July 17th here is the formal claim that we are submitting to Steven's Relocation for damages that were done to our personal property as a direct result of our move from NJ to CT. I have attached pictures of the items that were damaged/destroyed as well as provided an explanation below of our overall experience/disappointment with the move. The pictures will show: 1. Everything that was damaged/destroyed during our move 2. Pictures of boxes to show you how carelessly our things were stored/packed We are also missing a few items: 1. Queen headboard - black 2. Thule ski rack. As you can see from the pictures, the amount of care that was put into this move and the storage of our goods was abysmal to say the least. My husband and I just want you to know how extremely disappointed we were with the entire process from start to finish. We previously spoke on the phone about many of the inconsistencies between what was promised and what was delivered. Here is a recap of our complaints/concerns: 1. Anthony substantially underestimated the size and cost of this move (we were moving from a 2,400 sq. ft. home with four bedrooms) - he said we had 1,500 cubic square feet and we ended up with over double that amount. (His estimate was off by over 100%) This felt like this was a way to entice us with an attractive price and then increase the cost once the true size of the job was conveyed to us. Quite honestly, if we knew that the final price was going to be more than twice what was originally quoted we would have chosen another more well-known mover such as Mayflower. 2. Anthony assured me that if there needed to be second truck on the day of our move from NJ that it would be no problem and one would be available - this was not the case and it led to a 16 hr. long day for me. I was on my feet for 17 hours (from 9 am to 1 am the next day -being 6 months pregnant). By the time the movers returned after unloading the truck the first time it was 9 pm, they were clearly fatigued and rushed to get the job done. This was a brutally long day and completely unnecessary in my opinion. 3. Anthony stated that our belongings were going to be stored in a "Climate Controlled Warehouse" for 16 days in Brooklyn, NY - that was clearly not the case as evidenced by the mold that grew on our pillows and sofa. Neither you nor Anthony could give me a straight answer as to where our stuff was stored - clearly it was baking in the heat on a trailer somewhere in NJ???? Unacceptable. 4. On a positive note John, the foreman on the job in NJ was professional and did what he could to make the best of Anthony's gross underestimation of the job. On the day of our mo
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Amazing Service. No surprises
I was very nervous and apprehensive I was getting a lot of quotes from different moving companies and it was very confusing I want to thank the staff at Stevens Relocation especially Joe for providing a clear concise quote that made sense for me and my family what we discuss is exactly what happened with the move and the price he gave me is what I paid at the end every single piece arrived from NY in Tampa FL in perfect condition and every box was accounted for I could not have asked for more they even were able to deliver on the date I requested great job, from the James Parker
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OUTSTANDING MOVE
Where to begin? This move has been absolutely wonderful from start to finish! The estimator (Joseph) who initially came out to my home in Queens was very courteous and thorough. His "not to exceed" estimate was one of the best priced quotes I received. On the day of the move, Jonny, (the forman), Jose, and Jorge, called when they were on their way and arrived at the very beginning of their window. They looked at everything and began working right away. They insisted that we leave the work to them...they wanted the move to be as easy as possible for us. They were respectful of our belongings, were extremely professional and communicated everything along the way. They truly went above and beyond! They carefully wrapped everything and moved it with care. They arrived at our new house and unloaded everything just as carefully at my storage unit in TX. At the end of the day, they got everything done without ANY damage...I cannot recommend Steven’s Relocation enough. They are the only company I will use in the future! Thank you for making this move as pleasant as possible!
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The estimate was wrong, but the ...
They charged more than the estimate. I had already sent them whatever I was planning to take and I didn't add anything more. So they told me they had the same list on the computer and the computer wasn't giving the write estimate. So they charged around $400 more. The original estimate was $1,000 but they charged me $1,400. Other than that, everything was fine.
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