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Unethical - Can't Be Trusted
Be VERY careful with this company. They attempt to buy their ratings on the review sites, and have extremely unethical practices. Our terrible moving experience is detailed below, but just recently, 2 years after the move, the owner contacted us telling us he was disappointed in our review and asking what he could do to make up for the poor experience. Mind you, during the year following the move, he would not return one email or phone call. Now that the ratings slipped, he emailed the following: "If you take down your reviews I will refund 1/2 of the desired renumeration (sic) after a 30 day window. If you take down the reviews and replace them with a 5-star review I will refund all of the requested money if the review sticks on the Yelp sponsored page (meaning NOT shuffled to the hidden reviews) and is not altered for 30days." Since he had not kept to his word many times during our move, as noted below, we suggested that he make the appropriate remuneration first, and we would then cite how he did the right thing in updated reviews, he did not respond. Finally, after multiple attempts to reach him, he simply emailed, "I just can't afford that. I was hoping for a more affordable solution". If this was not an affordable solution, what was he thinking in offering it? Clearly he never had any intention of holding up his end of the compensation. He simply wanted to trick us into taking down our review. There significant damage that was the result of quite inadequate loading (they did not bring enough furniture pads and even started raiding our own personal blankets and bubble-wrap when they ran out. In addition they used our furniture cushions for padding and at the delivery they were both damaged and some were missing). Most significantly, they flat out lied to us. The driver made limited contact with us, was very late, and did not bring the help that was promised for the offload. We had to provide a dolly, additional help, and the tools and make repairs. There was severe damage to the outdoor furniture and the larger antique pieces (mind you, we would later find a lot more damage that was hidden by the driver...). The owner, Brian, who said we had to pay in full for the move, or the driver could not leave the premises, but that he would hold the check until we were able to fully assess the damages and come to an amicable resolution. Howevder, Brian cashed our check while we were still working on resolution AND once he cashed the check, he refused to talk to us any further. We were directed to the insurance company. THEN, we found a variety of additional damage that the driver hid during the unload. Many broken and scarred items were hidden among the boxes, the walls were damaged behind the boxes that were piled up, and several custom cushions for the furniture, were completely missing, again, rendering a matched set completely unusable.
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