Universal VanLines Corp

Last minute canellation. No compassion ...

We hired Universal Van Lines to help with our move on 8/27, they said they would be there between 3-5pm. On the day of the move, they informed us around noon that they were running behind and would not be able to make it until closer to 5, ok, no problem. At 4:30, they called and told us they were running later, and would not be coming at all and the soonest they could rebook us would be on Sunday. We were closing on our home THE NEXT DAY and had to be out by morning. We asked, begged, and pleaded that they help us in some way but offed ZERO options other than a "Too Bad" and "We can book you on Sunday". They wouldn't come later, and they wouldn't come the next morning. A moving company should understand that rebooking a move 3 days later is completely UNACCEPTABLE. Not only would they screw us over, but mess up everyone else who has scheduled around THIS move.. Us, other buyers, other sellers, lawyers, and family and friends who planned for all of this to happen on the day agreed on. Yay, they gave me back my $100 deposit...how nice of them... how about the extra $3000 I had to pay to book another moving company last minute (literally), for the next day. I am very disappointed in Universal Van Lines, they way they handled the situation, and their lack of compassion and willingness to help a customer in which they screwed over. I have tried to get a hold of the owner of the company to discuss this matter, but no one on the staff will help me in this way either. Unbelievable. Not to mention going through all of this with a 3 day old baby. Stay FAR FAR away. Read more

Above and beyond my expectations

First I tried to use Shelley Van Lines but they never showed up. This company I got from the Yellow Pages and the experience was absolutely excellent. The movers were professional. They did what they had to do to make sure my move was successful. One of my couches did not fit and I decided to throw it in garbage. The movers went beyond their call and moved the couch in through the balcony. Read more