University Moving and Storage Co., Inc., Indianapolis IN

Move from Hell

We used University in November and had a horrible experience. Donna, the coordinator, who came to our home did not estimate the correct size of truck needed and sent a truck that was too small. What a mess, we were told that we could easily be moved in one day for a local move. We had to move the whole garage and outdoor items ourselves as well as all of our clothing since the coordinator forgot to tell them to bring the wardrobes. They wouldn't have had room for them anyway. Walls, stairways, wood floors and banisters were damaged. There is definitely a disconnect between the driver and coordinator. When I thought she had not estimated enough help I called prior to the move to ask her if she should add additional guys, she assured me that the heavy item we had could easily be moved without an additional help. So instead, it took them 4 hours longer because they didn't have enough help and then they billed us for an additional 452.00. We still didn't get what we hired them to do, move us in a day, because we had to go back and move the rest of the things ourselves!! We were also told that our cloth furniture would be wrapped, all floors covered and the corners padded. All they did is put cardboard down in some areas. That is the reason the floor has a big knick in it, holes in the drywall, moldings destroyed and banisters are dented. $3,600+ damage, not including the rental of the Uhaul we had to get and the additional time spent moving what they didn't move. We feel that our new 7 yr. old home is now destroyed! They also tried to negotiate a deal where they go get the stuff left behind at no charge if we didn't file a claim against them for property damage. It certainly would have been a good deal for them, only costing them free labor for 2 guys instead of fixing the 3600 of property damage they left behind! I told Sue at the home office claims department they should do both and forget the additional bill of 452.00. She said that if I filed a claim against them we had to move the stuff ourselves, pay the additional bill and got a bit nasty with me. Why would I want to hire them twice after this happened? Once is a mistake, twice is a fool! So we had to file a claim and; were told it would be resolved in 7 - 10 business days and it still has not been resolved. I called to discuss this with Sue, the Director of Quality at the main office in Farmington Hills, MI. She told me she was just to busy. NOT a good sign if the Director of Quality is too busy. DO NOT USE THEM!!!!! Read more