USA Family Moving LLC

WORST EXPRIENCE EVER

This is ABSOLUTELY one of the top 5 worst experiences of all time we have ever been through. When I spoke to the lady who answered the phone, she reassured me we would be able to move in ONE day, on 12/6/21. I let her know it was a 4 bedroom house with a basement and she reassured me that it was not going to take all day to get out of the house. I then I spoke to a manager I let him know that we had to be out of the house by 5pm and he reassured me that they would be out of the house by 2 or 3pm same day. I thought was paying $385+ per hour and noticed that the workers were not moving very fast and that we had six, sometimes seven workers. When I got the bill, it was $508 per hour. Seven workers cost more money and increased the hourly rate. We unfortunately were not able to be there for a few hours as we were closing on our new home and setting up the utilities a the new house which we had to be there, which was only 15 minutes away. During our absence, our neighbor noticed a few of the workers moving extremely slowly and texted us saying they were standing around at times. Ninety-five percent of the house was packed up .. I was charged for more boxes, especially wardrobe boxes than were used. We personally took all our clothes, pictures, plants, lamps and other items that they charged extra for so why was I charged for so many wardrobe boxes, 12 at $19.00 each, still looking for those boxes!!! They charged $956 for boxes and materials, including 54 rolls of tape at $5 per roll and 4 shrink wrap rolls at $50 per roll... I assure you this is not the case. The workers got there at 9:30am and they did not get done loading our stuff until midnight and had to come back with our stuff the next day to unload. Amazingly, it took 16 hours to pack the trucks and only 5.5 hours to unload..... we were able to monitor them the whole time the next day. This move cost us $9200+!!! They charged for 22.5 hours of moving time including travel time. This was with6, sometime 7 people..... do the math. They broke some fine china (I saw it happen) and when I asked where the china was, they stated it was in one of my bins. I made a claim and the china could not be found anywhere so I am assuming they took it. Amazingly, they took pictures of china I had in a box that I got for $9.99 and said they would pay that - it was not the same china and I also had other items that were broken that I still have not received any settlement for. They make you sign documents and have them notarized and witnessed but they won't pay. I would even settle for them replacing the china but after a back and forth, they are now silent. In addition, I am missing items that I personally packed, they are nowhere to be found in this move. Hannah was the manager I was talking with and justified every horrible experience as that is just the way they do business. My voice in this matter was not heard and I wasted my time and Read more

Amazing moving team

This amazing moving team arrived on time. They were very professional and courteous. They worked quickly and carefully and went above and beyond helping us with furniture placement in our new house. I highly recommend and Usa Family Moving company and would not hesitate to use them again in the future. Read more

Professional moving service

The level of service and professionalism displayed by these movers is quite impressive. They were very nice and a pleasure to deal with. I have never had such a positive experience with any company and actually as a result I am now going to exclusively recommend them to all my friends moving forward. Read more

Efficient moving service

The moving team was very hardworking and efficient. What stood out about this particular service was how helpful the office was in prepping our family for the move. The sales reps gave us excellent tips and were there to assist us over the duration of the move. I will suggest this company to all my friends. Read more

A memorable moving experience

I used this moving company this past weekend when I moved. This was my very first time using movers and I had a memorable experience. They were extremely fast and efficient and gave me an unbeatable price. They accommodated my short time frame, packaged my fragile items and moved all the furniture with utmost care. I highly recommend them to everyone. Read more

Best moving company

This is absolutely the best moving company I have ever used. The moving team arrived exactly on time and were friendly and professional through the entire move. They were careful in moving my items with no damages to either the items or the walls in my home. Highly recommended moving service. Read more

Impressive moving service

These movers are professional and diligent. They showed up on time and carried out the moving process in a timely manner. I was kept in the loop about everything and they met any requests I had. I am quite impressed with the service provided and I will surely hire them out again. Read more

Satisfactory moving service

I must recognize the hard work and effort put in by the entire moving team. They made sure I was satisfied and I was completely ready come move day. Nothing was damaged during transit and all the items arrived in intact condition. I never used a moving company before but this time was all so worth every penny that we spent to get relocated. Highly recommended. Read more

Local Move

Rakeem(sp) and crew were Very friendly,prompt,efficient and professional. Read more

Safe and affordable company

I can't say enough great things about my recent experience with this company. Delivered on said date. The team members worked very hard to complete the move in said time. Timely arrival for the packing and loading, superb packing services, great loading methods, timely drop off and zero damage truly made this move very successful. Love to recommend Usa Family Moving. Read more

Best I ever had

Most movers you will meet absolutely loathe their job. Of course, moving heavy things cannot be fun. But I felt like the movers from Usa Family Moving enjoyed their job. They worked very fast and I mean very fast. They were really swift with the packing and loading process. The delivery was made on time and the men unpacked everything. They put all the boxes in the right rooms and they asked whenever they were in confusion. It didn’t even cost me that much for the amazing services I received. All in all, it was a perfect relocation for me. Read more

Appreciation review

I am so happy I found an excellent moving company I could trust for my move. I have moved many times yet I had the best moving experience with Usa Family Moving from the best quote to the best professionalism. The movers were kind, friendly, accommodating and efficient. I had so many boxes of fragile items and all of my precious glassware survived the move and I am so impressed with the moving team. Thanks for the service and i will definitely use this moving service again. Read more

A delightful relocation

Usa Family Moving is an amazing moving service. After having had a previous nightmare experience with another moving company, I wanted to work with a trustable company. From start to finish, this moving team was amazing. The booking process was easy and pricing was transparent. The entire team was efficient and careful. Highly recommended. Read more

Just the right choice

I was so stressed about moving and was so frustrated. I did a search online and found Usa Family Moving. The sales rep was very thorough, virtuous and so helpful. The moving team arrived right on time and did a great job. They worked hard, did not complain at all and kept moving till the job was done. It was just a great experience and I highly recommend them to anyone. Read more

Truly professional moving company

I had a last-minute, quick move to make and the sales rep from Usa Family Moving worked with me to find a team that could get it done. The movers were on time, communicated to let me know when they'd be there and did the job with passion and efficiency. They were great and I'll definitely use them again if I need help with a move. Read more

Incredible move

My experience with Usa Family Moving service was easy from start to finish. The sales rep was friendly, polite and he updated me throughout the process. The move itself was incredibly quick and they did an amazing job and getting my things to my new apartment safely and reassembling. Amazing moving company to hire out. Read more

Above and beyond

I am very happy with my move. These guys went above and beyond. I can frankly say they made move absolutely trouble-free. They were extra careful when it came to pack the furniture and miscellaneous stuff. The guys were extremely cautious for our delicate items. I strongly recommended Usa Family Moving to anyone who wants to move. Read more

Hands down the best

A great company which handles the job likes true professionals. Usa Family Moving did a great job moving our house in a short time. I contacted them and asked for a price. It was very reasonable. We agreed and then they took over the job. They packed the goods properly, paying attention to details and to delicate stuff. They moved them and delivered them in time. I am pretty happy that everything went so smoothly. Highly recommended moving service. Read more

Result oriented movers

I needed to book your moving fast and movers from Usa Family Moving has been completely useful. I was in stress, but they all really helped me understand what I was supposed to do and how much it will cost. They Packed up and moved my whole house and the warehouse that I had. It was a great experience and I am thankful for the service rendered by this amazing moving service. Read more

Painless moving

While talking about Usa Family Moving I have to say that they know how to treat their customers. This is a rare quality among the movers. When I decided to use them I was almost sure that they are going to provide me the best service because my friend is their regular customer and he spoke very Positively about them. At the beginning their sales rep offered me a very eye catching deal then the movers did the rest. They came on time with a truck, which was in great condition. Then they packed my belongings with great care and then moved in the new location. During the whole move, they were focused and they had the capabilities to manage the move without a single mistake. It was a classy performance by them. I am really happy and I would use them again in future. Read more

Professional Movers

Pros all the way. The end price matched the quote almost exactly. The movers were super nice, professional and quick. All the stuff arrived in tact, they wrapped all the furniture and moved it very well. I highly recommend Usa Family Moving and would use them again. Read more

Best in the business

I was so impressed with the movers from Usa Family Moving who performed my family's move recently. The moving team was professional and worked like a well-oiled machine. They speedily yet carefully packed our things and wrapped our furniture. I was surprised how at ease I felt during the move, I really felt that my belongings were in good hands, all at a fair price. I recommend this efficient company to anyone who cares about their belongings and wants great professional service. Read more

Completely satisfied

Usa Family Moving is one of the best moving companies I have ever used. I shift apartments each year and have used different movers to move all my stuff. The people that came to move the stuff were super accommodating, helpful, clean. They moved everything to my new apartment in a proper professional manner. There charges were way lower than the movers I have used in the past. All my stuff was moved by them. I would highly recommend this service to everyone and would never hesitate using it again. Read more

Very impressed

We hired them for our move three weeks ago. They were inexpensive and very efficient. The four movers were very helpful. They took just 2 hours to pack and load everything from our 3-bedroom apartment. Such speed usually comes with major oversights. But these guys were very thorough. Perhaps their experience helped them in being so efficient. I was very impressed with the movers throughout, especially given how friendly and helpful they were. I will hire them again for sure. Read more

Mission Thanks

This is a wonderful company with caring people. Mike is a great guy. He knows how to talk with a customer. The requirement analysis was excellent. They crew who he sent was well mannered; took care of my family, belongings and my pet. They showed highest level of professionalism from the initial step of proposal till the decoration of my apartment. We are very impressed. I would also like to mention that they charged a moderate amount and also gave us very useful tips. We will use them again. Read more

Would use them again

They have everything that someone looks for in a moving company. We recently used them for moving services. They were truly professional about the whole move from start to finish. The movers worked non-stop. They took apart all my items and put them back together when they arrived in my new home. Although I told them it was okay if they didn't reassemble my items they said they are doing what I paid for. I am glad that I had such honest and generous movers. I would highly recommend this company to anyone moving within MN. And I will use their service again in the future. Read more

No problems at all

Very happy with our experience. We were worried about the entire shifting process but Usa Family Moving made it an entirely hassle-free experience for us. They were approachable, polite, well-equipped and within six hours, we had relocated ourselves completely. We couldn’t believe it. Their charges were so reasonable and properly defined. I was a little skeptical especially about my glassware because some of it is ancestral but I had absolutely nothing to worry about once I saw the care and expertise with which all the goods were being handled. Will surely recommend them to all my family and friends who might consider moving. Read more

Remarkable movers

I had done my research before hiring Usa Family Moving for my move. As I anticipated, they were excellent. It was so easy getting a quote from them. The number was quite reasonable as well. The movers showed up early. They took on the job seriously and started packing all my stuffs. They were done in just 3 hours. I didn’t have to deal with any stress during this relocation as I really was in good hands. They stuck to their estimate in the end. Highly Recommended. Read more

Professionalism at its very best

Our last move with Usa Family Moving was completely effortless. It was so easy getting a quote from them. The number was quite reasonable. I wondered how the actual move would go. But fortunately the movers I got were very experienced and professional. They took only 3 hours to finishing packing and loading everything. They delivered my belongings on time and in great condition. The final matched the quote perfectly. The best part was that I didn’t have to do anything. I will surely use them again for my next relocation Read more

A right company for moving

Usa Family Moving made my moving experience quite a memorable one. These movers were great. Their sales rep answered every question thoroughly and got straight to the point. The moving team that came to the home were great too. They got everything done in 3 hours. I got all my items secured from start to finish. I was quite impressed with the work ability of the movers. Best moving service for a reason. Read more

Impressed

Some of my stuff such as furniture required to be disassembled prior to packaging and transporting them. The guys from USA Family had all the right tools to get the job done and proceeded to pack my things in boxes for safe travel. In the end, all my things were delivered in top condition. They reassembled everything and even helped me in putting my house to order. I'm so impressed by these guys. Read more

I can only say good things

I was having a hard time fathoming the fact that a few strangers would take away all the things I own and between the time of the delivery, mishaps were only a regular occurrence. But the movers from Usa Family Moving proved to be very reliable and I really thank them for being so. They were punctual, efficient and very friendly. The movers amazed me with their skills and strength. Their packing abilities were out of this world. They delivered everything exactly as they had promised. I was constantly looking for flaws but unfortunately I couldn’t find any. Even their final bill was less than the original estimate. It turned out to be the easiest possible move. Read more

Hassle free moving

They made our moving experience as smooth as possible. Our move was last minute move and they were able to work it with me when I called only a day before my moving day which 4 companies refused to do. They were on time, handled everything with care and delivered everything intact on time. The movers were friendly and always smiling which made the move easier and with no stress.It really was a great experience and I would recommend them to anyone looking for hassle free moving with a good price, we paid a reasonable price compared to the service and the work done. Read more

Best in Minnesota

I moved from Maple Grove to Minneapolis this year and thanks to USA family my moving was done successfully and without problems. I am glad that I had the possibility to work with professional movers who knew how to do their business and who were working fast enough to move me on time. Also, the price I paid was sufficiently affordable. Read more

Courteous and Nice.

For now, I consider myself fully sorted out in terms of relocation. There is nothing more that I need. I have Usa Family Moving as my ideal relocation company and I am fully contented with that. Those people deserve some glory and honour. I was relocated so peacefully without any single mistake being involved. I had never imagined it to be so easy. As such, I would love them to work for me again. Read more