Your Choice Van Lines Inc

Completely Unprofessional and ...

If I could give zero stars, I would. I arranged for my things to be moved from New York to Florida to place them in a storage unit there. The General Manager, Max -- if he is the general manager -- is rude, unprofessional, and uncommunicative. He was very charming when he was trying to get my business, but once my things had been picked up and there were problems, he became unreachable and non-responsive. The movers arrived two hours later than scheduled, reeking of cannabis. Because the quote I received was based on my guesstimate of how many boxes I would have, I did not argue when the cost increased from $1400 to nearly $4000 (they're the moving experts and I trusted that they had packed the truck efficiently). Because they were in such a rush, they left several items. When I contacted Max to ask if there was anything that could be done, he rudely answered, "It's too late, the truck is gone". By his response, it was clear that he had no interest in helping. I sent an email asking for a revised invoice based on the actual number of boxes and the price. I received no reply. I flew down to Florida as planned expecting the truck to arrive as scheduled -- according to the mover who picked up my things, paying cash guaranteed a delivery date. Having still heard nothing from Max since the day of pick up (six days ago), I called him on the scheduled day of delivery to confirm the time only to be told that the truck would not be arriving. When I asked why I had not been contacted, he refused to answer, then hung up on me. I would never recommend Your Choice Van Lines! Buyer Beware! Read more

Fraud holding home goods hostage

had a quote that was 2818.00 from Max he came and saw all the stuff we had it was boxed up and ready to go and the guys came today packed up the truck and they said it was going to be 6688.00 which is over double the quote. We did not have any idea it was going to be that. We planned for it to be maybe 3500.00. We had no bedroom furniture no dining room furniture. All that we had was a sectional couch two small desks and boxes and bins 4 TVs. They did not stack all the way up and kept saying that we went over the cubic feet. My wife was throwing things out because they kept coming and saying if we put that it will be another 200. We did not get wardrobe boxes that we were told we get 3. They had no poles for them so my wife threw clothes in the bottom of of one of them.we had to leave behind a Bbq grill that was part of the original quote which now is being left behind which alone was 600 dollars and only a year old. I understand it was a quote but to be more than double the quote I don't understand how this can be. I now have to try and figure out what to do because I do not have 6880.00. I have reached out to them and gotten no response. I have no idea where my stuff is. And when I will get it. Max told us 7/1 then called on 6/27 two days after pick up. Saying they were delivering on 6/29 and the driver was giving back our personal check because it would have to be deposited and we would have to wait 14 to 16 days to schedule it. That I will get my check and pay cash or bank check. I said I couldn't do that. Now they won't respond. Read more