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1800PackRat, LLC

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3.0(2) Reviews
Accuracy of Estimate 3.0
Moving Services 3.0
Packing Services 3.0
Professionalism 3.0

100% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 1534531
ICC MC # 648624
Year of Estd: 1/2/2006

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1800PackRat, LLC Location

Address

1800PackRat, LLC
3331 Heritage Trade Drive, Suite 110
Wake ForestNC 27587 USA


Contact Info

Toll Free: 866-849-0882
Phone: 919-488-3645
Fax: 919-488-3637



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Reviews

No Photo Jeremy
October 16, 2020

1.0

0 Stars - Did not deliver - Worst ...

I made the mistake of using ZippyShell for a move from NYC to GA. The truck missed the agreed-upon time window on a Friday, I had to call to find out what was happening, then I proceeded to get contradictory and misleading information from ZippyShell. At various points I was told by ZippyShell and their local subcontractor: We have to reschedule for 1 week later. We might be able to find something for Monday. We might be able to find something for the next day. The problem is that they jerked us around all weekend, then on Monday they once again said a truck was on the way--when it didn't show up either, I called and they said the next available slot was on the following Friday. I asked if they were delivering ZippyShells to other customers in NYC while I waited, and they said yes. I asked why I had to wait so long even though they had shells available, and they said they couldn't do anything about it. Basically, they didn't deliver, then provided such bad information that we wasted days trying to work with them. Meanwhile, I missed work, overstayed my lease (and had to pay a penalty for that), and ended up having to book a different company anyway. Our entire move schedule and work schedules got completely disrupted, and we ended up having to pay a lot more to book a last-minute alternative moving service ZippyShell did refund my money (although I spent hours even getting that to happen) but when I tried to ask them to help me with the significant damages suffered because of their failure to deliver not only on the agreed day but even 4 days later, they hid behind some language in their contract saying they're not liable for delays. They are quite good at the whole "brick wall" approach to questions and complaints, never admitting anything and never providing any real help. It took me weeks to even get somebody to simply say "I'm sorry" (albeit without admitting they did anything wrong). TLDR; Do NOT use Zippy Shell--they don't deliver, they don't communicate, and after dealing with them for countless hours I can confidently say that they don't really care. Moving sucks, but it doesn't have to suck this much.

Origin : Brooklyn, NY
Destination : Atlanta, GA

Quoted Price : $2,600.00
Actual Price : $2,600.00

No Photo Leslie
September 9, 2014

5.0

The crew was pleasant and timely.

The drivers were very nice, everything was on time and they kept to schedule. Very courteous.

Origin : San Diego, CA
Destination : Chantilly, VA


1-800-Pack-Rat, like the unusual and innovative name itself, the services that we provide to our myriad of customers always bear the mark of our distinctiveness and innovation for more convenience and satisfaction. Unlike many other storage companies that you will be flooded with once your search for a reliable storage company begins, we stick right to what we promise. Our ultimate aim is customer satisfaction and we strive to achieve it by providing high quality and best in the industry services.

Now, you must be curious as to what makes 1-800-Pack-Rat different and unusual than others. Well, it is the portable storage facility that we offer unlike many other companies out there. We have portable storage units that we can deliver right at your door step in case you want to store your valuables at the place of your choice. Apart from this distinctive service, there are many more which you can avail with us. Have a look:
  • With Pack-Rat you will get high quality packing materials and professional packing assistance for packing and moving your belongings to the storage units or the warehouses.
  • We have two types of storage units which are completely weather proofed, made of steel and have state-of-the-art facilities to keep your valuables in place and safe also.
  • Apart from the portable storage units we also have our warehouse which is spacious enough to store your belongings safely and for a long time if you want so.
  • Warehouses are moreover completely climate controlled and also are completely secured with video camera, tough doors and also automatic sprinkler system.
  • With 1-800-Pack-Rat you can avail free quotes also to get an idea of how much it will cost you to use our state-of-the-art storage facilities.
So, just visit our site or contact us to let us know what exactly you are looking for and allow us to ease out the tension over storage or moving and provide you with the best services that you can avail in the industry at a affordable price.

DBA Name: 1-800-Pack-Rat
Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 153
Drivers: 162
MCS-150 Form Date: 6/13/2013
MCS-150 Mileage (Year): 5,340,000 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight, Household Goods, Portable Storage

Business Address:
11640 Northpark Dr Ste 200 Wake Forest, NC, 27587
Phone: 919-488-3636
Fax: 919-488-3637

Mailing Address:
6400 Goldsboro Road Ste 300 Bethesda, MD, 20817
Phone : 202-362-0101
Fax : 301-229-0370

Last Updated Date: January 3, 2014

Property Passenger Household Goods Private Enterprise
TickCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active Active Active
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes Yes
On File $1,000,000 Yes Yes

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.05/03/2013
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierHartford Casualty Insurance Company
Policy/Surety22 UEN ZI7824
Posted Date05/08/2013
Converage From and To$0 - $1,000,000
Effective Date01/01/2013
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierWausau Underwriters Insurance Company
Policy/SuretyASJ-Z51-290628-03
Converage From and To$0 - $1,000,000
Effective Dt. From and To 01/01/2012 - 01/01/2013 Replaced

Insurance Address

CarrierFederal Insurance Co.
AuthStephen D. Jacobson, Auto Team Manager
Address15 MOUNTAIN VIEW ROAD, BOX 1615 WARREN, NJ USA 07059
Telephone908-903-2000
Fax908-903-2027

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 189 264 0 0
Out of Service 29 17 0 0
Out of Service % 15.3 6.4 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 1 3 4

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving

MeasurePercentileThreshold
1.9483.8%
65%

Vehicle Miles Traveled (VMT) : 5340000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 267
Total Inspections with Unsafe Driving Violations : 34
Total Unsafe Driving Violations : 41

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
0.3632.4%
65%

Relevant Inspections : 258
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 14
Total Hours-of-Service (HOS) Compliance Violations : 17

Driver Fitness

MeasurePercentileThreshold
0.4898.6%
80%

Relevant Inspections : 258
Total Inspections with Driver Fitness Violations : 29
Total Driver Fitness Violations : 31

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 258
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
2.7238.3%
80%

Relevant Inspections : 183
Total Inspections with Vehicle Maintenance Violations : 75
Total Vehicle Maintenance Violations : 111

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
-Not Public65%

Average Power units : 143
Vehicle Miles Traveled (VMT) : 5340000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 267
Number of Crashes : 3
Number Tow-aways :
Number with Injuries or Fatalities : 1
Number with HM Release : 0

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