Stay away. Literally the worst moving ...
- The truck arrived 2h30 late with a false excuse - The manager Michael answered my first call to apologize for being late then made up an excuse saying the truck had an issue with a tire and told me he was sending another team from Aventura. - The truck driver locked the truck on arrival,leaving keys inside. another 15 min waste. - The movers came with me for estimate but I had to tell them to take carts with them in order not to waste more time coming back down empty hands. - The truck driver made me sign a contract adding fuel and driving time fees that were not supposed to be there ("no hidden fees,my friend"). I refused to sign and been asked to call their manager. This one no longer answered my calls. Time was running and I only could book our building elevator until 4 pm so decided to sign. - We were 3 people helping out a couple of movers to bring down all the bulk stuff to the truck and in our own personal cars (SUV) so as to save time and make it in time. - All our stuff was well prepared (50 boxes),furniture disassembled,nothing valuable (no packing or protection necessary),and we closed the truck's door at 2:14 pm (I still had to warn them about some furniture not attached properly inside...). As I walk to my car to lead the way,They tell me they had to stop at gas station on the way (seriously???). So I decided to go and wait for them at my new home (15 min away). Only 45 min they showed up,no explanation,no apologies. - The truck driver asked me to pay full amount before they unload the truck. "new policy" they said. Again,I refused. He said,"call my manager". As he never answers anymore,I told them to have him call me. Which he did. On the phone,I told Michael,"so you finally return my call...". In an angry voice he replied and shouted "No,I am calling you. You were bitching all day to have it done before 4 pm for your fucking elevator,and we made it in time! Now,pay your fucking bill!" Yes,indeed,all done before 4 pm,thanks to our own helpers. And if they weren't 2h30 late,it could be 1 pm at that time. - As the manager hung up the phone without listening to me (he was talking over me),I was afraid the truck leaves with all my stuff so I called the police (local residence patrol). In the meantime,being stuck with time,decided once again to pay,based on their estimate of unloading time. After I signed,the truck driver (who was a very nice person,always calm and repeating it is not his company,he's just a mover),told me everything I needed to know: > The team in charge of my moving were originally the team of Aventura since the beginning. There was no other team ever involved. They were late because of their previous client. > Manager never answers the phone so the client has no other choice than paying (in 99% of the time). > The contract I signed is perfectly illegal and I should never sign such a contract. The movers unloaded the