A to Z Moving and storage

Worst. Experience. Ever.

5/19: Contacted this company for a very last-minute move and received an estimate from the company for $1,300. Michael contacted me immediately and continued to call/email for 2 days until I chose them and signed the agreement. 9/27: The original scheduled pickup day. 9/28: The actual day they picked up our items.They charged us for every tiny thing, making our new total just over $2,000. I was told it would take about a week for our items to be delivered. I asked if it was possible to try and schedule delivery on the following weekend (about 3 days after the estimated delivery time) and he said that would be fine. 6/2: Called the dispatcher to confirm the weekend delivery. No answer, no response. Emailed Michael to confirm delivery. No response. Called AZ Moving to confirm delivery. Transferred to Michael’s voicemail. No response. 6/3: Called the dispatcher to confirm the weekend delivery. No answer. Emailed Michael to confirm delivery. No response. Called AZ Moving to confirm delivery. Transferred to Michael’s voicemail. No response. Finally, the dispatcher called back and told me that the items hadn’t left their storage in Texas because I hadn’t called to let them know that I wanted the items for that weekend. Yeah, I know. He said the items would be picked up early the following week, and delivered 3-5 days after. I asked if we can plan on a weekend delivery (I had just started a new job…) and he said they had no control over when the items are delivered. Yea, I know. 6/8: Called the dispatcher to confirm the weekend delivery. No answer, no response. Emailed Michael to confirm delivery. No response. Called AZ Moving to confirm delivery. Transferred to Michael’s voicemail. No response. 6/9: Called the dispatcher to confirm the weekend delivery. No answer. Emailed Michael to confirm delivery. No response. Called AZ Moving to confirm delivery. Transferred to Michael’s voicemail. No response. Finally, the dispatcher called me back to let me know that the items will be picked up from the Texas storage at the end of that week (again, delayed.) I told him that I had been without my items for two weeks and was getting frustrated. He said to me “Well, the initial time that we wanted to deliver wasn’t acceptable to you…” Yeah, I know. 6/14: Received a call from dispatch to let me know that my items were on the way and would be delivered on Friday 11/17 at 10:00am. By this time, I just wanted my things. So, I missed work to be there. 6/17 (3 weeks later): The boxes showed up, completely demolished (pictures attached.) About 20% of our items didn’t survive the move, including an antique mirror. There was a box that had to be completely rebuilt by the company that A to Z contracted to move my things in. Worst. Experience. Ever.

The service was up to expectations. ...

The service was up to expectations. One thing with the delivery date. I requested them to deliver by the end of the month. They said someone from the delivery department to tell me if they can deliver at that time. That didn't happen. When I tried to check the estimate about the delivery, they came up with something that I wasn't aware of. They should disclose that once they pick up your items they need to find the right truck.