Please do not use this moving company!
This is a very long review, but please read! On June 5, 2015 we hired A-1 Allstate movers to move our belongings out of our three bedroom, three story town home. When the movers arrived, I was dismayed to find that neither one spoke ANY English, which caused an array of issues in regards to instructions for removal and placement of items. They brought an undersized truck, causing two very long trips to the new home. And their improper and careless moving techniques, i.e. dragging furniture with full drawers still in them, not wrapping/covering furniture, and literally tossing lighter items into the truck, caused a significant amount of damage. This damage includes, among other things, multiple scrapes, large scratches, chips, dents, etc. to the entire wooden stairwell, second and third level floors. We have made considerable efforts to resolve this matter with Mr. Marlon Serrano. This includes multiple phone calls, emails, and hour long round trips to a home that we already moved out of. Mr. Serrano has been very slow to respond and unprofessional in all cases. Mr. Serrano initially claimed that it was impossible to get a quote from a qualified wood floor contractor and that we would have to either wait a month or get a quote on our own. We therefore found a qualified contractor and requested a quote from them. The quote totals $2,416.50 for full repair of the damage caused by A-1 Allstate Movers, Inc. Mr. Serrano indicated that he wanted his own contractor, who suddenly became available, to provide us with a quote. My husband met said contractor and was dismayed to find that this contractor was completely unqualified and uninsured. When asked to give a brief explanation of any of his past experience, company history, references and insurance information the contractor could not provide anything. The contractor stated that they were uninsured and my husband came to suspect that they were not legally allowed to work in the United States. The contractor, who spoke very poor English, instructed an associate, who did not speak any English, to call Mr. Serrano. My husband expressed our extreme dissatisfaction with A-1 Allstate Movers and their refusal to provide any remedy whatsoever to the dispute. Mr. Serrano stated that he would never provide an insured worker to fix the problem and hung up the phone promptly before finishing the conversation. We researched A-1 Allstate Movers and found violations of government regulations: 1. Their USDOT authorization was involuntarily revoked in May of 2014 and was only reinstated in April of 2015. However, they continued to operate without the required legal authority. 2. They have an unauthorized USDOT number registered with TXDOT. We are filing a lawsuit naming A-1 Allstate Movers as the defendant in Precinct 7 of Harris County and are also seeking out other claimants and will assist them in filing additional lawsuits using a newly created website: http://www.al