Overpriced, horrible service!
I had a small, one-bedroom apartment move on June 13, 2014 that I anticipated would be easy and inexpensive. However, my experience with AAA Movers Inc. of Minnesota was the opposite. I voiced my concerns with the company, but I was ultimately ignored. The service I received was inefficient and dishonest, and I believe I was overcharged for the reasons below: The total bill greatly exceeded the estimate provided to me. I actually expected the total to be less than the estimate, as my apartment unit was small (600 square feet) and only partially furnished (individual boxes plus a few furniture items -- small dining table, couch, bookshelf, bed and mirror);The movers charged me for 1.25 hours of time before they actually started loading the truck. They started the clock when they first called me at 11 a.m. The next thing I know, they’re outside my apartment unit at 11:15 a.m. I’m unclear why that meeting was necessary. They then stated that they had to return to their truck, allegedly reposition it, and perform other preparations that lasted until 12:15 p.m., which is when they actually started working; The movers disappeared for long stretches of time (ranging between 45-75 minutes), despite the fact that the building has a large service elevator for ease of loading/unloading. The movers used that elevator as an excuse to load items onto a car from my unit and disappear for long periods; The loading of the truck took over 5 hours -- we didn’t leave my unit until around 4:30 p.m -- yet the unloading took only 1.75 hours (start time of around 5:30 p.m. to 7:15 p.m.). The drive from my apartment unit to the destination accounts for the interim of about 45 minutes. Clearly, the discrepancy between the loading and unloading time suggests that movers were stalling during the first half of the day; Another neighbor down the hall was also moving out, and that neighbor voiced concerns at several times during the afternoon that my movers didn’t seem to be working; When the day was finally ending and the items had been unloaded at 7:15, the movers wouldn’t let me sign the papers. Instead, they stalled inside the truck, folding blankets. I jumped inside and folded them to help, only to have the movers refold them. I was allowed to sign the papers only after they finished at 7:30 p.m. Why didn’t they have me sign the paperwork while they were folding the blankets? That led to an official finish time of 7:37 p.m., which the movers rounded up to 7:45 p.m.; When I said I had concerns about the total bill and wanted to call customer service, the movers attempted to dissuade me, stating that the clock would continue to accrue during my phone call. Clearly, that’s a sign of dishonesty!